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About Ice

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  1. Yes you are free to delete and reinstall as all your progress is stored on our servers. We're also still awaiting a response regarding the broken patch/fix path so EU and US players will still be on separate versions at this time.
  2. Next email will have the updated codes. Sorry about that, wrong text file used :( Edit: Correct email has been sent out. ^^
  3. Tomorrow morning likely around 9-10AM US Eastern.
  4. Bans will not carry over between the games. DDA is a clean slate for everyone.
  5. Greetings Defenders, Welcome to the new forums! There's quite a bit of changes that had to happen in order to facilitate this move so please read everything to hopefully answer any questions you may have. Logging In Email/Password Login: Your password did not carry over from the old forums and must be reset by going here: https://forums.dungeondefenders.com/lostpassword/ . Make sure to check your email junk/spam folders in case the reset email goes there. Steam Login: You must login with email first and re-link your Steam account to your forum account. Post Counts Since the new forum had to re-index everything during the migration, post count numbers will be to what posts you do have and not include any deleted posts, non-copied over old forum posts, or forum restore numbers. Messages Messages between members on the old forums were not moved to the new one. Sorry 😞 Threads with pages that show "There are no posts to show" Older threads that had deleted/bad spam bot posts in them were cleaned up which may cause the error message above. Once new posts are added or you go to an earlier page instead of last post should work fine. New forum posts started on the new forums will not have this issue. Reporting forum issues You can report new forum issues here: Forum Bug Reports. Titles/Ranks We're working on bringing back some custom groups and post count promotion fully. Right now after you make a post you should see yourself get the correct rank updated on your account. Thank you!
  6. Its already fixed in our local version, patch will be released very soon. Darn bugs just like to appear when we set new things up, silly bugs. Good thing is, we have a big can of Raid. Its multi purpose and it leaves no lingering odor.
  7. All servers are run by us on AWS and would be an additional cost to allow players to just sit in game afk forevers not doing anything. We made an exception to this in that markets/trade hubs do not have an AFK timer and stay open for at least several hours. We're working on allowing that timer to be higher once a certain bug gets squashed that is currently consuming large amounts of memory. Darn bugs always hungry for memory. ^^
  8. Looking into the account you have linked on your profile page it highlights the issue clearly from the logs we're receiving. Your client is not holding an Event Server connection. Your client had it for a little bit but then loses it and never re-establishes which after several attempts it gives up trying and you have a few hours to play before you're kicked. This problem could stem from all sorts of things but typically we see it from players on poor wireless connections or outdated routers/modems. We're looking into the possibility of notifying the client a bit better when it doesn't have this connection and failed to re-establish so you know its lost it. Sadly not much else we can suggest to you on how to fix the issue. Definitely need to hold this connection though or you will eventually be kicked. Unknown message:Error 9007. I thought this nonsense was changed / fixed. We were not idle. We were actively playing. This is just stupid.
  9. AppLeS, your account should be good to go now as I rolled it back to before you deleted everything. Let me know if you run into any other issues! have fun in Etheria!
  10. Sorry to give you the news that the issue is likely unfixable. Reason being is that our entire game and service runs on Amazon's Servers which right now Russia has been mass blocking Amazon Web Services IP addresses: News Article and News Article2. We've seen other Russian players running into the same issue since the blocks have gone up and there's no way around it. This is due to some of the Amazon services we use have no static IP addresses and several of our game servers utilize IP addresses that are slightly more static are within the blocked ranges as well. Until the blocks go away you'll likely run into the issues you're seeing. :(
  11. Sorry to hear you're running into this issue! Where are you located in the world and what set of servers(US East, US West, EU) are you playing on?
  12. 5008 will mean your version is outdated or servers are down for maintenance. Which typically its just means servers are down as restarting the XB1 would pull down the new version immediately if its available.
  13. Since floor progress is saved in the transition between maps, will it be saved if we're sent to the main menu to log back in? Nope sorry, if you leave the map for what ever reason the progress is lost. This just prevents you from being kicked back to the main menu and losing that progress. Groups will still exist in both regards (being a party with someone and group of people on a map) and shouldn't be affected unless you transition out of the map/server and one of the members doesn't have the connection re-established in time, then they will not be coming with and will pushed back to the main menu.
  14. Nah, everything is still stored server side. There's two pieces to it though, the game server and the event server. The event server just is informative while the game server is still purely authoritative. If you were to lose your game server connection then you will be kicked but that's not the issue we're seeing.
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