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Ice

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  1. Send me a link to the forum post you're having trouble with, either here or in direct message and we'll take a look.
  2. Greetings Defenders, Welcome to the new forums! There's quite a bit of changes that had to happen in order to facilitate this move so please read everything to hopefully answer any questions you may have. Logging In Email/Password Login: Your password did not carry over from the old forums and must be reset by going here: https://forums.dungeondefenders.com/lostpassword/ . Make sure to check your email junk/spam folders in case the reset email goes there. Steam Login: You must login with email first and re-link your Steam account to your forum account. Post Counts Since the new forum had to re-index everything during the migration, post count numbers will be to what posts you do have and not include any deleted posts, non-copied over old forum posts, or forum restore numbers. Messages Messages between members on the old forums were not moved to the new one. Sorry 😞 Threads with pages that show "There are no posts to show" Older threads that had deleted/bad spam bot posts in them were cleaned up which may cause the error message above. Once new posts are added or you go to an earlier page instead of last post should work fine. New forum posts started on the new forums will not have this issue. Reporting forum issues You can report new forum issues here: Forum Bug Reports. Titles/Ranks We're working on bringing back some custom groups and post count promotion fully. Right now after you make a post you should see yourself get the correct rank updated on your account. Thank you!
  3. Its already fixed in our local version, patch will be released very soon. Darn bugs just like to appear when we set new things up, silly bugs. Good thing is, we have a big can of Raid. Its multi purpose and it leaves no lingering odor.
  4. All servers are run by us on AWS and would be an additional cost to allow players to just sit in game afk forevers not doing anything. We made an exception to this in that markets/trade hubs do not have an AFK timer and stay open for at least several hours. We're working on allowing that timer to be higher once a certain bug gets squashed that is currently consuming large amounts of memory. Darn bugs always hungry for memory. ^^
  5. Looking into the account you have linked on your profile page it highlights the issue clearly from the logs we're receiving. Your client is not holding an Event Server connection. Your client had it for a little bit but then loses it and never re-establishes which after several attempts it gives up trying and you have a few hours to play before you're kicked. This problem could stem from all sorts of things but typically we see it from players on poor wireless connections or outdated routers/modems. We're looking into the possibility of notifying the client a bit better when it doesn't have this connection and failed to re-establish so you know its lost it. Sadly not much else we can suggest to you on how to fix the issue. Definitely need to hold this connection though or you will eventually be kicked. Unknown message:Error 9007. I thought this nonsense was changed / fixed. We were not idle. We were actively playing. This is just stupid.
  6. AppLeS, your account should be good to go now as I rolled it back to before you deleted everything. Let me know if you run into any other issues! have fun in Etheria!
  7. Sorry to give you the news that the issue is likely unfixable. Reason being is that our entire game and service runs on Amazon's Servers which right now Russia has been mass blocking Amazon Web Services IP addresses: News Article and News Article2. We've seen other Russian players running into the same issue since the blocks have gone up and there's no way around it. This is due to some of the Amazon services we use have no static IP addresses and several of our game servers utilize IP addresses that are slightly more static are within the blocked ranges as well. Until the blocks go away you'll likely run into the issues you're seeing. :(
  8. Sorry to hear you're running into this issue! Where are you located in the world and what set of servers(US East, US West, EU) are you playing on?
  9. 5008 will mean your version is outdated or servers are down for maintenance. Which typically its just means servers are down as restarting the XB1 would pull down the new version immediately if its available.
  10. Since floor progress is saved in the transition between maps, will it be saved if we're sent to the main menu to log back in? Nope sorry, if you leave the map for what ever reason the progress is lost. This just prevents you from being kicked back to the main menu and losing that progress. Groups will still exist in both regards (being a party with someone and group of people on a map) and shouldn't be affected unless you transition out of the map/server and one of the members doesn't have the connection re-established in time, then they will not be coming with and will pushed back to the main menu.
  11. Nah, everything is still stored server side. There's two pieces to it though, the game server and the event server. The event server just is informative while the game server is still purely authoritative. If you were to lose your game server connection then you will be kicked but that's not the issue we're seeing.
  12. Your frozen water friend here with news regarding upcoming network and server changes! We have some testing to finish up, but you should see these changes within the next two weeks. These changes apply to all platforms, so everyone will benefit! First, we’re focusing on getting players connected and keeping them connected. After this is accomplished, gears will be shifted towards ensuring a fluid experience at all times! Logging In: We notice that players may run into login issues for a myriad of reasons. Maybe third party services, such as Steam, PSN, or XBL, are having issues; or perhaps the connection between the servers and you isn’t the best. Previously we pushed out a few changes regarding these systems, for example, letting you know if a firewall was preventing you from connecting. We built upon this by adding in additional login features to improve the initial login connectivity. Event Server Connection: In game, all clients keep a special connection open to “event servers”. They’re the friendly fellows who inform you about server events, like where to go when you matchmake, if you receive a party request, etc. Currently, the issue with this is if you get disconnected, you’re immediately kicked from the game. This can be caused by maybe the internet cloud is angry, your ISP or our servers hiccupped, or your client just fails to respond randomly. You may have experienced this with various errors like “Playverse login has expired.” Or “Session timed out.” We’re taking on this issue in a two-step approach: If you lose your connection, you are no longer kicked immediately. You can continue to keep playing the map out entirely. For Onslaught, this means if you lose the connection on map 2, you can keep playing until you finish map 3. Once you complete the map and attempt to transition to Town/Tavern while not having the event server connection, you’re sent back to the main menu to re-login completely. Once the client notices the connection is lost, it now keeps attempting to re-establish your connection behind the scenes. If the client re-stablishes the connection before a transition attempt, the game continues like nothing ever happened (outside maybe a notice that a connection was lost at one point). If you purchase gems from platform specific stores (Steam, PSN, or XBL) or spend them, the changes are applied to your account, but they may not show for you client-side until you successfully reconnect. Lag and Micro-stuttering: We are continuing to investigate lag and micro-stuttering. There are additional information gathering systems we are implementing to understand what’s really going on when players experience these two things. We believe our servers are too strict on where you’re supposed to be as you move, and as a result places you back into place repeatedly. It’s a top concern for us to make sure even Defenders with not the best connections have a great experience while playing. We’re doing everything we can to make this better on all fronts! If you’re running into constant micro stuttering or just a really rubberbanding/lagging experience even though you have a really good connection to other games please send me a private message directly with your GamerName, Platform, and Region you are on. Thank you ^^
  13. Edit: Looks like I put out wrong information initially. The campaign maps are intended to be that way now for the tutorial stuff. These maps are in campaign mode are made specifically for the tutorial.
  14. Likely not going to work due to the fact right now we require a very picky active connection to your client at all times outside of the gameplay stuff itself to communicate you messages like where to matchmake to, party related stuff, and etc. This typically doesn't work well with certain VPN connections like WTFast and players with unstable connections. We are working on handling this differently and trying to have some pieces out within the next few months here to remove this absolute perfect connection requirement as we know its a pain point for some players.
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