Hey Dungeon Lovers,
So you can’t connect to TrendyNet? This could be one of many reasons. The first step is to check TrendyNet's status to see if it's reportedly down. TrendyNet Status. You can also check for Steam downtime.
The second step to figuring out what your case may be is to create a Log File of an attempt to connect to TrendyNet. You can do this by visiting the following thread: http://forums.trendyent.com/showthread.php?4797-Submitting-Crash-Dump-Files-and-Logs
Remember, you are getting a Log File, not a Crash Dump File.
Once you have the Log File, open it up in Notepad.
Use “Ctrl+F” and type in “CFS: EVENT”
This will bring you to the error you are receiving and will look something like one of the following:
CFS: EVENT CFS_OnLoginError: ERROR 15 MESSAGE User authentication failed, user banned
CFS: EVENT CFS_OnLoginError: ERROR 116 MESSAGE HTTP Error 116 Status Text: 'Open URL Failed: Wininet Error Code: 2
Now that you know what the problem is, you can begin to resolve it.
If you received “ERROR 15 MESSAGE User authentication failed, user banned” then you have been banned from TrendyNet. If you do not know why you were banned, send an e-mail to [email]email@example.com[/email] with a link to your Steam profile and ask him politely to look into your case.
If you received “ERROR 116 MESSAGE HTTP Error” then you have not been banned, but there is most likely an issue with your “Work Offline” mode, Anti-Virus, or Firewall. These errors will be accompanied with a Wininet error code.
The first step is to identify your code. The following is a link to a webpage with descriptions of Wininet error codes and what causes them: http://support.microsoft.com/kb/193625
Next, you should be able to determine a solution to your specific codes.
The most common that I have seen is Wininet error code 2, which can be solved through the following steps:
On the desktop,
• Click on the Start button
• Internet Explorer
• Work offline, this is probably ticked, please untick this
Now again click on
• Internet options
• Connections tab
• Select the box that says ‘Never dial a connection’
This should now allow you to connect to TrendyNet.
***Log: CFS: EVENT CFS_OnFileLoadError: ERROR 0 MESSAGE A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)***
This was an issue this morning that people were getting due to a full database error. It should be fixed now. Just let me know if you are still having issues.
If you cannot find a solution online to your specific Wininet error, you should try adding Dungeon Defenders to your allowed programs in your Anti-Virus program and Firewall. If that doesn’t work, try disabling your Firewall and Anti-Virus program to see if that helps.
If you have any questions, feel free to post a new thread asking for help.
Thanks and happy gaming!