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[CG] kyled

Chromatic Games
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Everything posted by [CG] kyled

  1. At launch we will have our 4 main heroes: Squire, Apprentice, Huntress, Monk. DLC content later MIGHT add additional heroes. Costumes? OF COURSE! Can't comment on quests just yet Splitscreen multiplayer? OF COURSE (up to 4 players!) We don't have an exact answer for that yet - but we plan to run Early Access as long as possible. We may close it in the days leading up to the actual launch, we'll see how things go. Unfortunately offering offline play does open up additional vulnerabilities but is also crucial to the experience of DDA. We will be doing everything in our power to prevent abuse.
  2. We will be closing our pre-order store on Thursday. You'll be able to purchase directly through Steam on Friday, but we will no longer be accepting pre-orders for consoles. Thursday is the last day to receive the extra pre-order rewards. We'll open pre-purchase on each console's respective stores as they get closer to launch.
  3. All of the rewards listed on the DDA pre-order page are for DDA and will be sent after the game launches.
  4. We will have cross save functionality - you can pickup and continue your game from where you left off from any device.
  5. Unfortunately the release for Switch and PC has been moved to Q2 2020. We will launch Early Access on Steam on February 21st.
  6. I'm locking this thread because it's nothing but negativity and arguing. Guys, we know we have to work on communication. We've admitted that. We're trying, and you'll see it slowly start to improve and improve more as time goes on. Again, we don't have a CM right now and we're working on that but launching DDA in February is our #1 priority. The bug site *is* still monitored, but you have to realize we're a small studio and there's a lot of issues submitted every day, many of them are repeats or don't provide enough information. We generally do not respond to bug reports but we review them all and tally the most common ones to target first. Tickets however, are always answered. Generally, if the issue is specific to you (ie. you lost an item), submit a ticket so we can review your individual account. If it's an issue that broadly affects everyone (ie. a tower is broken), then a bug report works. These games have hundreds of thousands of lines of code. A single stray character could be the cause of a bug, and that's worse than finding a needle in a haystack. Some bugs only occur when very specific conditions are met that are often hard to replicate. This means that unfortunately sometimes bugs that only occur once a month for 3 people might be shadowed by a larger issue.
  7. I come in to work every day specifically to answer tickets. If you submit it through http://support.chromatic.games/, then I do see it. Unfortunately bugs are very difficult to recreate and target and I always pass them along to the Development/QA teams but they can't always recreate them. You will always receive a response though.
  8. Hey guys, we are aware of an issue with some players not receiving their Mass Destruction hypershards for completing all Prime Incursions. We are working on a fix but in the meantime you can always submit a ticket and we'll get that to you ASAP.
  9. We are aware of an issue where some Steam players are not automatically receiving the DLC content (only affects our new DLC ie. Defender, What a Deal, Treat Yo' Self, Supreme). Please submit a ticket via http://chromatic.zendesk.com with a proof of purchase (email receipt or Steam page) and we will manually issue the DLCs.
  10. Macros are not allowed. Enjoy the game yourself :)
  11. While I cannot say when/if this will come to DD2, we do know this is a pain point for players and have made sure to address this in DDA from the beginning.
  12. Hey Tynxx, if you are in the EU, try changing your servers or uninstalling and re-installing the game. We are still working on a fix. If that doesn't work, check out http://support.chromatic.games and submit a ticket.
  13. This is correct. All of DD2's user data is stored on our servers, and you can resume playing from one computer to another as long as you log in with the same steam account. Same with XBox's / PS4's.
  14. Soon. Every time someone asks we push it back a week*. * I wish
  15. Ah ok, then the best thing to do is to send a ticket at http://support.chromatic.games for further assistance. I would attempt to reinstall the game still.
  16. We will update on Twitter when it is safe! We have sent to Sony for approval and release.
  17. Hey Defender! Some PS4 defenders are having connection issues currently. We are working to fix it as soon as possible but a current fix is to uninstall the game and reinstall it from your library. This will revert you to the previous version.
  18. Hey there! Thanks for backing DDA on Kickstarter! We will be sending out codes to receive your reward skins soon. Our most recent update added them to the game and we are preparing to send codes to backers.
  19. Hey there! Unfortunately some PS4 users are currently experiencing issues logging in. If you updated the game to the most recent version (released Monday), please uninstall the game and reinstall it from your library. This will revert to the previous version, which is working currently. We will update Twitter once we have fixed the problem and it is safe to update your game.
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