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[CG] kyled

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Everything posted by [CG] kyled

  1. Please do not tag all of us like that...it's not necessary. Of course we're still doing it and it's a big priority right now. We honestly just don't have a good idea of when it will be ready. It's close but there's still some major kinks that need to be worked out it's just too hard to give a timeframe right now.
  2. I'm locking this thread because it's nothing but negativity and arguing. Guys, we know we have to work on communication. We've admitted that. We're trying, and you'll see it slowly start to improve and improve more as time goes on. Again, we don't have a CM right now and we're working on that but launching DDA in February is our #1 priority. The bug site *is* still monitored, but you have to realize we're a small studio and there's a lot of issues submitted every day, many of them are repeats or don't provide enough information. We generally do not respond to bug reports but we review them all
  3. I come in to work every day specifically to answer tickets. If you submit it through http://support.chromatic.games/, then I do see it. Unfortunately bugs are very difficult to recreate and target and I always pass them along to the Development/QA teams but they can't always recreate them. You will always receive a response though.
  4. Hey guys, we are aware of an issue with some players not receiving their Mass Destruction hypershards for completing all Prime Incursions. We are working on a fix but in the meantime you can always submit a ticket and we'll get that to you ASAP.
  5. We are aware of an issue where some Steam players are not automatically receiving the DLC content (only affects our new DLC ie. Defender, What a Deal, Treat Yo' Self, Supreme). Please submit a ticket via http://chromatic.zendesk.com with a proof of purchase (email receipt or Steam page) and we will manually issue the DLCs.
  6. Macros are not allowed. Enjoy the game yourself :)
  7. While I cannot say when/if this will come to DD2, we do know this is a pain point for players and have made sure to address this in DDA from the beginning.
  8. Hey Tynxx, if you are in the EU, try changing your servers or uninstalling and re-installing the game. We are still working on a fix. If that doesn't work, check out http://support.chromatic.games and submit a ticket.
  9. This is correct. All of DD2's user data is stored on our servers, and you can resume playing from one computer to another as long as you log in with the same steam account. Same with XBox's / PS4's.
  10. Ah ok, then the best thing to do is to send a ticket at http://support.chromatic.games for further assistance. I would attempt to reinstall the game still.
  11. We will update on Twitter when it is safe! We have sent to Sony for approval and release.
  12. Hey Defender! Some PS4 defenders are having connection issues currently. We are working to fix it as soon as possible but a current fix is to uninstall the game and reinstall it from your library. This will revert you to the previous version.
  13. Hey there! Unfortunately some PS4 users are currently experiencing issues logging in. If you updated the game to the most recent version (released Monday), please uninstall the game and reinstall it from your library. This will revert to the previous version, which is working currently. We will update Twitter once we have fixed the problem and it is safe to update your game.
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