Thank you for this thorough response. I've sent a ticket. I'm not sure when my last login was when the data was good. I did login maybe 3 times trying to figure out what was going on. But I did not create a new character and since I've read that I shouldn't be logging in, I have ceased even launching the game. I did indicate that the last time all the data was good was within the week. So we'll see. Again, thanks!
Anyone have experience with this? Can characters be recovered? I logged in to TrendyNet via Steam to find all my online ranked characters deleted. This was about after 1 week of inactivity on the game. Is there an issue with account hacking or wiping with this game? I play privately with 1 friend on Steam. We've been working our way through the various achievements for the game. I recently bit the bullet and bought all the additional DLC content for the game. I was probably about 2/3rds of the way towards the first pet achievement. I had four characters that had been brought up via legit means to 73/72/72/71 respectively. I had a few pieces of mythic gear in my storage. Does anyone know of any means to get any of this stuff restored? I'm not seeing a "contact support" button on the web page for DD1 at this point in history. (May, 2017) Totally demoralizing. :(