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LAWLTA

Chromatic Games
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Posts posted by LAWLTA


  1. 35 minutes ago, All Your Yeahs said:

    I recall a little wihile back, Elandrian giving a hint in a Juicebags Q&A that he recons a certain.. and I quote: 'Nature Lady' will be coming to DD:A. So I should think she's as good as confirmed. 

    She won't be part of the base game, but she's definitely someone we want to add down the road! :D

    • Like 6
    • Thanks 1

  2. 6 hours ago, FriedKentacoBell said:

    Oof it's worse I see they removed my reddit thread regarding refunds without messaging a reason or anything. (scroll up) 

    Assuming I'm looking at the correct threads (since you linked them), it looks like they removed by AutoMod due to reporting.

    Regarding any kind of refund regarding the shipping costs, please contact our support through BackerKit, and they will begin to process either the shipping cost or a full refund for your pledge.


  3. We're looking to get the Dungeon Defenders 2012 codes out ASAP after we get the surveys back (shouldn't be much longer). If that changes and they come out sooner, we'll let people know. We'll be sending them out in a batch to save us time, and then we'll be getting them out in weekly batches as orders as we have to approve and lock them before we can get them sent out.

    As for DD:A and DD:A-related goods, those'll be upon release. :)


  4. 5 minutes ago, Moobehtsw said:

    So since im european im ineligible from buyong anything from the shop? That makes no sense at all. I dont see this restriction mentioned :S

    Specifically because of the shipping issues we ran into with other products is why we're not offering specifically the Joy-Con vinyl covers. That's why in the description for that item, it explicitly states where it is available:

    LOgLX9s.png

    Because we have fulfillment setup for the T-shirts, the T-shirts on the store follow the same shipping rates that our Kickstarter backers receive, and are included to be shipped to the same locations. The postcard is treated like a postcard, so we handle the very simple shipping on it. Everything else on the store is a digital good, so shipping is not something that is a part of the transaction.


  5. For any further discussions on the shipping cost, please use the megathread outlined here.

    In regards to the shipping costs added onto the vinyl JoyCon, we're only shipping to continental NA for those. BackerKit does not permit us to restrict it from appearing to only certain region, and their official recommendation is to add a severe shipping cost as shown there. If you are getting that increased cost in the continental US or Canada, please let me know. Otherwise, that is by all means intended.


  6.  

    Defenders,

    We’ve been receiving and pouring over the feedback about the additional shipping fee that our international backers are having to cover in order to receive physical goods at various tiers. Last week we outlined what the options available were, which we put up as soon as possible while we investigated everything going on. The options provided are still the options we have, but we wanted to provide more background info as to why this happened. Our goal at Chromatic is to be as transparent as possible, and this is an opportunity for us to do so.

    Originally when we created our Kickstarter campaign, in our setup we were told that shipping fees are included in the information collection stage (surveys). The guidance we had received from the fulfillment company we were going to use insisted that this was the best practice, because based on the success of the Kickstarter, shipping rates could vary because of the bulk of the order, and we’d be charging customers unfairly. We ended up not going with our original fulfillment company, as the prices were incredibly steep and included a higher shipping fee added, something we learned a little too late into the process. During our Kickstarter campaign, we had to then pivot and get setup with BackerKit very quickly. We ended up working with a local company to do fulfillment and decided to soften the blow of having to pay for international shipping by eating a portion of the shipping cost. This is why US shipping is free, and international shipping is at $30. It is much higher than that, but the more we start to cover, the entire order for us starts going into the negative. This means our options would be to cancel certain orders, or provide an opportunity to still get the goods ordered. We went with the latter, and provided two options in a post we listed last week.

    The options provided here are still the options that we have available to us, with an additional one as well. However, we want to try and make things right to the best of our ability. So here’s what we’re going to do in addition:

    • For any international backer that pays the shipping fee, we are also going to provide a redeem code for 3300 Gems in Dungeon Defenders II.
       
    • We are going to provide a redeem code for 1100 Gems in Dungeon Defenders II for international backers who pay the shipping fee and then put in a ticket to have the shipping fee refunded, to compensate for the fact that you are not getting a t-shirt/poster (depending on your tier).
       
    • Downgrade your pledge below the $40 (USD) pledge tier that does not have any physical goods. You would miss out on any higher pledge digital bonuses, but this would give BackerKit credit, allowing you to use any excess funds to be spent toward other goods (such as an additional copy for a friend or another platform to play with cross-saves). This would not require any additional shipping fees as there are not any physical goods to receive.
       
    • Refund the entire pledge.

    For any option that requires a downgrade or refund, please contact preorder@chromatic.games .

    We want to make sure that our supporters are taken care of and happy, without making others feel left out. This is what we want to do to help make an unfortunate situation into a better one. We’ll offer clarity where we can, and to keep things concise, we’ll be moving any further discussions on the topic to this thread so that it’s easier for information to be disseminated.

    We’re currently manually working through all the support tickets that we’ve received ourselves instead of BackerKit support, as we want to make sure that every bit of support is appropriately handled, so it might take a little longer, but we believe we'll have a better outcome as a result.

    Moving forward, we’ll do our best to avoid things of this nature. We’re still working hard, and will have some amazing stuff to show for DD:A over the next couple of months.

    For Etheria!

    Chromatic Games
     

    • Like 1
    • Thanks 2
    • Sad 2

  7. Defenders,

    We've received feedback regarding our shipping costs for international shipping. We have two solutions available to us, so that's what we're providing to you:

    Option 1: Pay the shipping fee and receive the physical goods.

    Option 2: Pay the shipping fee, and in the address put "I do not want the physical goods" and we will refund you the shipping cost.

    This shipping cost step cannot be skipped, we've worked with support on if there was an option to have this step skipped, and unfortunately there is not. It's incredibly unfortunate, and we did not know this is what would happen. It was to our understanding that this was the route that most go. If there are any additional issues with your survey or order, please submit a support ticket to BackerKit and we will work with them to get everything taken care of (if you've paid and do not want the physical goods, please submit a ticket).

    We're incredibly sorry for any headache this has caused.

    Chromatic Games

    • Like 1
    • Thanks 1
    • Sad 3

  8. On 5/9/2019 at 10:16 AM, dizzydiana said:

    Now that it seems most if not all of the surveys from Kickstarter are out I have a few questions.

    1 With cross saves being intended how will the exclusive content work like VIP room, costumes and the giraffe. I purchased multiple copies so I could play on more than one platform but are the exclusive items accessible on all or just my pc (primary selection). 

    2 With some tiers giving multiple forum titles can we pick which one we want to use?

    3 Will the costumes for DDA be available in the Beta or on full release and are they purely cosmetic?

    4 Will Beta progression carry over to the Full release?

    5 What maps and difficulties will be in the Beta? Just a selection or what will be in the full release? I realise at this point you cant say Map a or B, but whats the intentions in general.

    6 How long are you intending the Beta to last and will there be a separate discord server for the Beta like there is for testers of DD2.

    1. Kickstarter content is going to be accessible between all platforms, so they carry over with Cross Saves (granted you have a copy of the game purchased for each platform).

    2. Our goal is to let you pick. If for whatever reason we aren't able to, then the highest title will be applied.

    3. Purely cosmetic. At the very least, release. If we can get them in for beta, we'll do that.

    4. No

    5. Not ready to discuss this at this time.

    6. The plan is for a week. More details later.

    • Like 7

  9. DEFENDERS!

    We just pushed out a hotfix for PC and PlayStation 4, and Xbox One! This hotfix is aimed and squishing some bugs, bringing poison mods into alignment, and adding something new! Let’s get into it.

    Elemental Combos

    The Poison Chip, and it’s combination with Earth damage to create petrify, is an awesome addition to the game. Though we performed rigorous testing, we found that there were instances where this combo was overriding every other setup in terms of usage, and providing way too much CC and power.

    Some of the issues were with other Mods. We changed these Mods to prevent these broken interactions:

    • Ballista Bite is now Burning Bolts

      • Poison damage turned into fire damage.

    • Venomous Viper is now Fiery Fangs

      • Poison damage turned into fire damage.

    • Plantera’s Blessing is now Fireblossom Blessing

      • Poison damage turned into fire damage.

    We completely understand that these mods were fun and awesome to interact with as poison, and we didn’t want to just alter a combination, leaving less choice, and that be it. So to provided even MORE options than before, we added a POISON SERVO as a possible Mod. Previously it was only as a Chip for weapons, limiting your combinations on towers to take advantage of Petrify. Our goal is to make things as fun as possible, so while we’re sorry that it may affect your current builds, we wanted to try and make up for it by providing a Mod that gives more flexibility than before!

    Bug Fixes

    • Fixed an issue with returning players getting stuck while loading into the game.

    • The following Mods have had elemental attunements assigned to them

      • Shocking Revelation (Lightning)

      • Lingering Hellfire (Fire)

    • Adjusted freezes to increase earth damage by 10% when shattered instead of scaling from enemy level and HP.

    • Petrified enemies now take 5% more damage while petrified, taunt mechanic removed.

    • Fixed an issue where Grave Infection was not doing damage, and now does only poison damage.

    • Fixed an issue where Dragon’s Gaze was not able to equip shards.

    • Adjusted Spider’s Kiss to deal poison damage.

    • Fixed a couple bugs that caused enemy health to go negative.

    SOCIAL DEFENDERS
    To get reliable updates on what’s to come, be sure to check out our social platforms for the latest juiciest beans to be spilled:

    The entire team has had a blast making this content, we cannot wait for all of you to get your hands on our next update. Stay tuned for more info soon!

    For Etheria!

    The Dungeon Defenders II Team

    • Like 2
    • Confused 1
    • Sad 3

  10. DEFENDERS!

    With our Kickstarter now over, we wanted to make sure that we provided a way for people who were unable to back, or unaware of the Kickstarter, to get in on early savings and some sweet swag!

    Click here to check out the Pre-order Store, and get in while the gettin's good. One of the most awesome advantages is the LIMITED Awakened bundle that includes:

    • Beta Access
    • Dungeon Defenders 2012 Collection
    • Dungeon Defenders: Awakened
    • Digital Soundtrack
    • Digital Strategy Guide
    • Digital Artbook

    You can also get some cool swag, like a Dungeon Defenders: Awakened T-Shirt or Dungeon Defenders: Awakened Joy-con Vinyl Covers! All purchases go towards supporting the development of Dungeon Defenders: Awakened, helping us ensure we put out the best product possible. <3 

    SOCIAL DEFENDERS
    To get reliable updates on what’s to come, be sure to check out our social platforms for the latest juiciest beans to be spilled:

    For Etheria!

    Chromatic Games

    • Thanks 1

  11. DEFENDERS!

    Last week we released the Defender-Centric Update, and we've been excited by all of your responses. With any update, a few bugs got through that needed to be squished with the mightest of stomps.

    Bug Fixes

    • Fixed an issue where Materials were not sellable.
    • Fixed an issue with poison passives not working correctly.
    • Fixed an issue with the Explosive Poison Shard not working correctly.
    • Fixed an issue with the Honey Comber not using Shard slots correctly.
    • Fixed an issue where gear was dropping with lower level Mods.

    SOCIAL DEFENDERS
    To get reliable updates on what’s to come, be sure to check out our social platforms for the latest juiciest beans to be spilled:

    The entire team has had a blast making this content, we cannot wait for all of you to get your hands on our next update. Stay tuned for more info soon!

    For Etheria!

    The Dungeon Defenders II Team

    • Like 2
    • Thanks 1

  12. The surveys are not as straight-forward as you would expect and require a lot of preparation. It took some time to get the backer information. Now that we have that, before we can get any survey out we need to finalize a couple things:

    1. Additional ways for backers to modify their tiers. Something we just got approved recently.

    2. Shipping methods acceptable for EVERY backer that falls within our backer shipping question from our FAQ. This means working with shipping fulfillment companies in (or that cover) North America, Central America, South America, EU, and Australia. This is not an easy task, and as someone privy to the efforts put into this, it's been an uphill battle at every point for the past month+ on getting something confirmed. This is something we're working as expeditiously as possible to get finalized.

    Until those two things are 100% confirmed, we cannot get the surveys sent out. It's not something we can get sent out while we figure out and finalize shipping. It's a requirement to actually get them sent out. We cannot go any other route, as it's 11,000+ backers information to parse through, it would take a substantial amount of time that would either delay the game from having to divert work hours to this, or delay orders from getting fulfilled for a very long time.

    It's something we'd like to have done as soon as possible, it's a top priority, but it's not something we 100% control.

    • Like 3
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