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LAWLTA

Chromatic Games
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Posts posted by LAWLTA


  1. DEFENDERS!

    Last week we deployed a hotfix to address an issue with gear not dropping correctly, specifically with mods missing. This morning we got an update out for PlayStation 4 Defenders. We are currently waiting on certification for Xbox One Defenders, with approval coming later next week. We'll be sure to keep you posted on this as it progresses.

    For Etheria!

    Chromatic Games

    • Like 1

  2. 9 hours ago, dizzydiana said:

    @LAWLTA, Any update on when  we are likely to receive our gems or an ETA when physical goods will be shipped? No rush just curious as nothing has been mentioned since this post was made.

    Gems is going to be when we lock orders (which we're giving time on that still, as we still have people changing their tiers, and we cannot do so after orders are locked). Physical goods are closer to release.

    • Thanks 1

  3. On 7/15/2019 at 12:08 PM, Jaws_420 said:

    Lol, let's all get food and sit outside CG's windows and just stare in as we eat our lunch... Arby's preferred, as they need inspiration for the big crossover event. 

    I'll build a pulley system, if you want to pay tribute with big beef and cheddars, and we then wheel down concept art.

     

    As for the original question, we'll be getting things sent out shortly for lunch dates. The idea would be to try and have lunch with individuals, instead of large groups. Give that special attention <3

    • Like 3
    • Haha 3

  4. It's something we're working on getting fixed. We plan to have a patch out by the end of the week to rectify this. It's only on EU PS4, it's a very specific issue that we're working very diligently on to get up and running.


  5.  

    DEFENDERS

    We released a patch today for PC and PS4, with Xbox coming later today. This patch is providing new costume content, as well as a small bug fix. The majority of this content is for our Kickstarter backers, with a brand new costume available to all as well!

    Costumes

    For the “Etherian Beta Tester” and up tiers, you will receive the Corrupted Gunwitch costume (as well as a Gunwitch code if you don’t have her unlocked):
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    For the “Etherian VIP” and up backers, you will receive the Golden costumes for each of the base four heroes:
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    For the “Ultimate” Tavern and up tiers, you will receive the Crystalline costumes:
    -D1QxeuaN1OouFet5LjiWbTdavZDKdauzKiwijgd

    We just added these costumes to the game, and will be sending redeem codes out next week. This is to ensure that everyone receives the update and does not run into any issues redeeming their codes.

    Also, available now on the Emporium is the Underworld Mystic!
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    Bug Fixes

    • The Wayfarer has boxed up his winter holidays clothing and is back to his normal business attire.

    What’s Next
    This patch was focused on preparation for getting rewards out to our loyal backers, but fear not! We’re currently working on some challenging content for some of our most tested Defenders currently. The progress is incredibly exciting, and we can’t wait to share more with you. In the coming weeks we will have more information for you!

    We recently released an update on our Dungeon Defenders: Awakened progress, and will be sharing more each month. If you haven’t had a chance to check out our progress, click here for more info.

    Social Defenders
    To get reliable updates on what’s to come, be sure to check out our social platforms for the latest juiciest beans to be spilled:

    The entire team has had a blast making this content, we cannot wait for all of you to get your hands on our next update. Stay tuned for more info soon!

    For Etheria!

    The Dungeon Defenders II Team

    • Like 3

  6. I believe I answered your question in Discord, but currently, we still don't know, and won't for a little while. We've got to get the game pretty much finished before we lockdown anything. When we find out, you find out is the approach we're taking.


  7. We're going to have a big update this Friday that outlines EVERYTHING we've been working on and how we've evolved as a studio. We agree that we've been silent for a longer time than we'd want, which we'll explain why in our update. While we're not probably going to be providing weekly updates, we are going to have a lot more stuff to show off in the coming months. We'll be showing the actual hero concepts this week, and then ramping up the stuff we're showing off more and more.

    • Like 5
    • Thanks 2
    • Haha 1

  8. 6 hours ago, LemonyNebula said:

    Why are gems the best option instead of the ability to refund just the physical products?

    We have the option to lower the tier, but why does lowering the tier leave your refund stuck as credit in backerkit?

    This problem is all down to you guys not preparing enough by arranging delivery or estimates and not telling the backers about delivery even though the process tells you you should.

    The backers really shouldn't be out of pocket at all for something that was so preventable.

     

    If you lower your tier and don't plan on spending any credits on additional copies or merchandise, contact preorder@chromatic.games to do so, letting them know which tier you wish to lower it to, and they will refund the difference. Doing it through Backerkit provides funds so that people can lower their tier and potentially purchase another copy of the game (which is why the credit is applied).

    • Thanks 2

  9. We send the keys out in a weekly batch (usually on Mondays, this week it was delayed to Thursday). So if you haven't received your keys, send an e-mail to preorder@chromatic.games if you bought it over a week ago and still have not received your keys.


  10. The initial Dungeon Defenders 2012 Complete collection codes have been sent out. DD2 codes will be sent out after our next patch (which contains said costumes). Any Dungeon Defenders: Awakened digital rewards will come with its release.

    • Like 2
    • Thanks 1

  11. 35 minutes ago, All Your Yeahs said:

    I recall a little wihile back, Elandrian giving a hint in a Juicebags Q&A that he recons a certain.. and I quote: 'Nature Lady' will be coming to DD:A. So I should think she's as good as confirmed. 

    She won't be part of the base game, but she's definitely someone we want to add down the road! :D

    • Like 6
    • Thanks 1

  12. 6 hours ago, FriedKentacoBell said:

    Oof it's worse I see they removed my reddit thread regarding refunds without messaging a reason or anything. (scroll up) 

    Assuming I'm looking at the correct threads (since you linked them), it looks like they removed by AutoMod due to reporting.

    Regarding any kind of refund regarding the shipping costs, please contact our support through BackerKit, and they will begin to process either the shipping cost or a full refund for your pledge.

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