I never claimed you couldn't. You'll notice that there were 3 possibilities, of which liar is the final option:
1) There is legitimate issue, in which case contact support
2) Codes were already received and unsure how to use, which is fine, but ask about how you can access it instead of claiming you haven't been given anything
3) You have received codes and can use everything, at which point you've been given your bacon and eggs and are complaining that you haven't been given that dinner you were expecting to have tomorrow.