Jump to content

XBOX live DD2 not working. "Unable to authenticate with Xbox Live."


Recommended Posts

The above error (along with "Please restart your console") appears when trying to get to the main menu. I have restarted console, reinstalled the game, reset all networking and tried alternate xbox live user. I saw someone else post about this happening on DD Reddit.  Is there an outage?

  • Like 1

Share this post


Link to post
Share on other sites
We took at look our backend server systems and didn't see any issues on our end. Looks like there might be something going on with Xbox Live Services. That said if the issue is still ongoing when we return to the offices in the morning we'll take a deeper dive.
  • Like 1

Share this post


Link to post
Share on other sites

Have the same problem but only on dungeon defenders 2. Every other game I own plays fine. Someone on another forum talking about this same problem today. They said switch region to usa and it fixed problem. But I can't even get to the options screen. Hope its resolved soon.

Share this post


Link to post
Share on other sites
3 hours ago, [CG] Philip said:
We took at look our backend server systems and didn't see any issues on our end. Looks like there might be something going on with Xbox Live Services. That said if the issue is still ongoing when we return to the offices in the morning we'll take a deeper dive.

Thanks! As of 10:26 PM PST it is still happening. If you let it hang long enough a window will pop up over title screen that said WAITING and in the yellow box it says "Checking for Multiplayer Session Privilege...". That box will just sit there indefinitely with the spinning chromatic circle. If I hit B to back out of it the window will disappear and I will be at the title screen BUT the only options not greyed out are "Leaderboards" and "Options".  Pressing Y does nothing and Play Now, Go To Town, and Private Tavern are greyed out and cannot be selected. If I select Options I can LB/RB but can't select or change anything. And for region it says Default and is greyed out.

On the title screen it lists my "region:" (in the lower right corner) as "Playverse v467.0"

Also note - if I try to go to the following address https://www.dungeondefenders.com/ - the SSL certificate being used for your site with *.dungeondefenders.com appears to have expired exactly 15 days before xbox live stopped working. (unlike the one that isn't expired we are using here at forums.dungeondefenders.com). Likely just a coincidence but just FYI (and something you may want to address).

Thats all I know, just in case any of it helps. Thanks for looking into it!!! Hope it is easy fix :)

Share this post


Link to post
Share on other sites

Mismo problema ya desinstale el juego volví a entrar probe otros juegos salieron al 100 borre mi cuenta Xbox live y la volví a ingresar pero el juego sigue arrojando mismo error de reiniciar consola no se puede autenticar con xbox live

Share this post


Link to post
Share on other sites

Any update on this yet? It's been down since 8pm (uk) around 20 hours, must be a serious problem 😕 trust it to happen on my days off work 😄

Share this post


Link to post
Share on other sites

DD2 on Xbox should be back up now. Starting tomorrow we will be running a XP & Trading Tax Reduction in-game event with a sale on 50% off Defender Packs & Bags as compensation for the unexpected downtime! This will run on all platforms through out the weekend.

Appreciate everyone being patient with us as we worked through this over the past couple days. 

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...