voice chat problems

so I've had this really annoying issue concerning voice chat for a long time and try as i might to look for others who have had this issue I've not come across any other info that could help me that i have not tried myself.

 

my issue is that i cannot hear voice chat and yet i can hear voice audio perfectly fine. i have changed every single setting and yet nothing works hell I've even reinstalled the game and still I cant hear voice chat.

 

if anyone has info that could help me resolve this that would be amazing