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Unredeemed kickstarter codes


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It's a little embarrassing, but I purchased 2 kickstarter codes for DDA and only ever redeemed one. I'm trying to redeem the second one now and it's telling me it's an invalid code? I assume that it's expired?! T_T

Is it possible to talk to someone about the code I have to see where/if it was ever redeemed or it simply expired, and is it possible to get a replacement without having to repurchase the product?

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I believe the support email for CG is: support@chromatic.games

 

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On 8/8/2021 at 12:20 PM, Sert said:

It's a little embarrassing, but I purchased 2 kickstarter codes for DDA and only ever redeemed one. I'm trying to redeem the second one now and it's telling me it's an invalid code? I assume that it's expired?! T_T

Is it possible to talk to someone about the code I have to see where/if it was ever redeemed or it simply expired, and is it possible to get a replacement without having to repurchase the product?

What Renekou said! Please reach out to support@chromatic.games and they'll be able to look into your account to see what's going on.

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