Lost characters

I want to get back into the game since I stopped playing it in 2015 but when I logged on today all my high level characters were gone I have over 200hrs and more than 30 achievements. in the game and the highest level I have is a 25 for some reason.  I looked into this issue and it appears you guys can help me so I created a account for the forum.

Steam: https://steamcommunity.com/profiles/76561198053689674/

Hopefully you can help me. Thanks in advance.

Please don't log in into your ranked account

 

Can I log in now?

It doesn't look like you lost any data.  Your ranked heroes are up to level 78.

Is it possible you accidentally played on open/local yesterday and saw a level 25 char there?

Yup that would be the problem. I thought they were both the same thing.

Thank you for your help.