Poonie 6 Posted November 18, 2020 Well...no response or update on the switch. Time to start the process. Step 1: Chromatic, I would like to formally request a refund of the money I provided to you for the development of Dungeon Defenders Advanced on the Nintendo switch. You have not fulfilled your advertised promises and refuse to provide timely updates on progress. As a customer I feel I have been misled. Since I know that someone I’m Chromatic’s employ monitors this site at least every 24 hours, I’ll give you 48 hours to provide information on how I will receive my refund. Thank you. Share this post Link to post Share on other sites
[CG] Philip 246 Posted November 18, 2020 For questions and issues with your order you can send an email to Support@Chromatic.Games and they will be able to pull up your order and assist you. 1 Share this post Link to post Share on other sites
Poonie 6 Posted November 24, 2020 I’ve sent 2 and received nothing back but a automatically generated response saying my event was created Share this post Link to post Share on other sites
Batophobia 199 Posted November 24, 2020 Support teams have been crazy slow for most companies recently. Sending multiple requests is likely only going to make it worse. I get that your patience has run out, which is why you're asking for a refund in the first place, but try to have a bit more. 1 Share this post Link to post Share on other sites