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Deleted hero after switching from windows to Linux

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Hi, can someone please restore my last save on Trendy net? I had saved Apprentice hero on windows machine on steam and after i logged in on Linux, he was gone. I found some articles on the internet that it is a common problem while switching between windows and Linux and that the save can be restored by support.

Link to my steam account: http://steamcommunity.com/id/StreakingCat/

Thank you for your time.

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