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how do i get a refund for backing?

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not into all that exclusive crap. i thought this game was coming out on all platforms at the same time. how do i get a refund for the kickstarter?

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I feel lied to. Promises of console releasing with other versions? Where’s my $300 -_-

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Posted (edited)

The delay isn't a big deal to me, but I recoiled a bit at the whole timed exclusive thing. I'm not about to demand a refund, but I do feel slighted, more because I had to find out from outside sources like IGN, and then from Chromatic Games almost as an afterthought. I'd really like it if the dev team here was just a bit more open with us.

Edited by Thorgonator
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At least the PC version release at the same time. I'm sorry for Xbox and PlayStation. Now let's hope they won't do the same thing for PC store.

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You should be happy in my opinion they have a huge company like Nintendo onboard. If you have to wait a little longer so be it... the long term prospects of a larger user base means more content and lastsbility. 

The more players the better right ?

lets face if you ask for your money to be returned you are still going to buy the game, No ? Plus you will not have that swanky gear. 

Cutting your nose off to spite your face springs to mind. 

However while I will be swanning around with my gear from the Kickstarter.

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Posted (edited)

I understand how some players might be upset with it being a timed exclusive for the Switch and not being able to play on PS4 or Xbox one upon full release. I wonder if we could please try to put ourselves in the devs shoes for a minute. Perhaps as part of the help Nintendo provided them they were more or less forced into this, maybe they would not even be able to release on Switch at all? I have bought 5 keys out of which are 3 console keys none for Switch so over half of my keys cannot be used for some time. The beta only being on PC didnt seem to cause people to mass refund or be very negative towards CG so why are we getting this response with the timed exclusive? My feelings is that things like this and the delivery charge fiasco was we didnt have the information before we invested and even then we were not informed in a timely fashion. The main issue is the way we are given this information and that there is still a lack of actual information like how long is this timed exclusive for? if it is say only a week is that still a problem for people here? I can certainly understand if the timed exclusive is for 6 months how that would be unreasonable. Can we please get clarification on why and for how long this timed exclusive will last. And to the community can we please be more understanding that CG is not like EA, Blizzard etc they have a limited budget and more dependant on whatever funding and help they get than any AAA company. Would you prefer the addition of lootboxes to ensure all platforms release at the same time or unplayable mess for the Switch or can we accept that the devs are trying to meet expectations without nickle and diming us. There is clearly blame on both sides CG for their poor communication and the community for how they respond to the decisions made by CG.

Edited by dizzydiana
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Posted (edited)

I thought one of the kickstarter goal we met was to have the game release on all consoles at launch?

Edit: From checking at the current Stretch goal, no, but I remember them changing them up at one point during the kickstarter. At least I'm pretty sure before I ended up backing they "proudly" announced the game would launch on xbox and ps4 as well. I really don't get care about exclusive rewards. I still can't even put my Defense council title on the forums. I donated to get in the council and then also bought a pack to get early access on PS4 and was extremely disappointed with the performances. I'm just gonna ask for a refund and see how the end-game runs on Switch. No point throwing away my money anymore since I can just wait and see how the game is since I won't be able to play for a while.

Edited by Windex
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The best way to handle any timed exclusivity is honesty, understanding, clarity and a little bit of bribery.

Okay so the last ones a little toungue in cheek, but what I mean is for the devs to be clear about how helpful the money is. Let us know what it goes towards and how it benefits the game and therefore us.

HOW does it improve the game?

How important was this deal?

Was it desperation or pure benefit?

Will we see more stretchgoals reached?

What sort of length is the exclusivity anyway?

People will be more understanding if they know exactly how they will benefit. Noone really cares about the delay in release (I mean it sucks but we understand) as we know it means not rushing out an unfinished product and benefits us. But nothing is mentioned on how much this timed exclusivity helps.

You needed a kickstarter, and you probably hugley benefit from this deal. So it is worth us remembering that this could be a really good source of backing. But Chromatic has to let us in on what that means to the game.

 

Question for the people who want a refund.

Would it matter if Chromatic said that this deal alone will add new levels, characters or content for free and ensures they can do things they would not have been able to before?

How against it are you if you knew the benefits directly?

 

Because as it stands, it could just mean a company milking as much money from a product, regardless of how it hurts the backers, and not putting a single penny back in.

Now I don't believe that is the case at all, but others may. Which is why the devs need to be more clear and pretty soonish now the deal is revealed.

 

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Posted (edited)
11 minutes ago, Windex said:

I thought one of the kickstarter goal we met was to have the game release on all consoles at launch?

Although this goal was met i wonder if the amount they have had to refund so far with the delivery charge thing actually put us under that goal? Maybe they underestimated the costs and time involved to develop for all 4 platforms (quite possible with having no experience of developing for the Switch)? This is the problem we have no idea really why there is a timed exclusive so we are left to draw our own conclusions which is worse than if they could be more open with us.

Edited by dizzydiana
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1 minute ago, dizzydiana said:

Although this goal was met i wonder if the amount they have had to refund so far with the delivery charge thing actually put us under that goal? Maybe they underestimated the costs and time involved to develop for all 4 platforms (quite possible with having no experience if developing for the Switch)? This is the problem we have no idea really why there is a timed exclusive so we are left to draw our own conclusions which is worse than if they could be more open with us.

Certainly would be nice to know

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Posted (edited)
16 minutes ago, LemonyNebula said:

Question for the people who want a refund.

Would it matter if Chromatic said that this deal alone will add new levels, characters or content for free and ensures they can do things they would not have been able to before?

How against it are you if you knew the benefits directly?

The only benefit I want is a guarantee that there will be almost no lag ever. I'm pretty skeptical about DD on consoles after DD2 on PS4. Now that I can't stupidly buy the game day 1 regardless anymore, I'm most likely going to ask for a refund and watch a lot of switch gameplay to see how things are there.
 

Edit : Also, I really wouldn't mind much at all if the game didn't have cross-saves. Now anyone with access to the game on PC or switch will be ahead of us. Yeah it's not a competitive game in any way. But I was looking forward to grinding the hell out of the game and try to be one of the strongest early on.

Edited by Windex
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Posted (edited)
1 hour ago, dizzydiana said:

The beta only being on PC didnt seem to cause people to mass refund or be very negative towards CG so why are we getting this response with the timed exclusive?

Everyone knew from the start, before kickstarting, that the beta would be PC.. They didn't change anything at some point. I'm not sure why you're giving that example.

If they had clearly stated during the kickstarter that the release on consoles would be timed exclusive on switch, no one would have asked for refunds because it didn't come out on xbox or ps4 right away. Also at the same time if they had given us an explanation as to why this would be the case, no one would feel lied to. I would have felt disappointed then rather than angry now.

Edited by Windex
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5 minutes ago, Windex said:

Everyone knew from the start, before kickstarting, that the beta would be PC.. They didn't change anything at some point. I'm not sure why you're giving that example.

This was the point I was making if you look at the following sentence, nobody complained because we knew in advance but if we only found out about  this well after the end of the Kickstarter, plus we didnt actually get any clear information about the deal. Perhaps I should of worded it better and for that I appologise. The whole point of my post was to try to highlight the main problem with how CG communicate their decisions and how that leads to us being frustrated rather than just attacking the decision itself.

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Oh I definitely would insist on cross saves. Like the PS3 version where the game was essentially ended for online play. It would of been a blessing to be able to transfer to the PC and keep everything I had obtained.

Although I regret publishing an encryption code which in essence brought down the PS3 into a shambles.. 

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Posted (edited)
Quote

This was the point I was making if you look at the following sentence,


I'm pretty jumpy right now. Having an urge to express my feelings ASAP. I'll admit I haven't even read everything yet.
 

Quote

Would you prefer the addition of lootboxes to ensure all platforms release at the same time or unplayable mess for the Switch or can we accept that the devs are trying to meet expectations without nickle and diming us.

You're saying lootboxes as a bad thing right? I'd take cosmetics only lootboxes over being told you're getting something for paying and after paying you're now actually having to wait longer than everyone else for it. I'm a bit confused with your opinion, skins lootboxes are nickle and diming us but offering skins and titles for 100s of $ on the kickstarter isn't? I'm not sure how they're not nickle and diming us right now.

Quote

Oh I definitely would insist on cross saves. Like the PS3 version where the game was essentially ended for online play. It would of been a blessing to be able to transfer to the PC and keep everything I had obtained.

I thought the PS3 version was much behind the pc version. Thought it wouldn't take too long to get to the same point again on PC :p. Anyway it's not the purpose of the cross-save now.

Edited by Windex
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Posted (edited)

@ Chromaticgames

Would it really have not been possible to make an arrangement with Nintendo where everyone who kickstarted the game and are gonna claim their key for xbox/ps4 would get a code to access a beta build of some sort that only the kickstarters can play. There are only 11 343 backers (yeah some got multiple game keys) and let's be real, what % of those are gonna play on consoles? I'd say at most 35-40% will claim their keys on xbox/ps4. I doubt it would have hurt them to have 4-5k players across xbox/ps4 play DDA. I feel like they could still advertise it as Switch consoles timed exclusive if it's not even on the xbox/ps4 stores until the timed exclusive is over.

I understand if the timed exclusive is more than 2 months that you guys would want to focus on PC/Switch. But if the timed exclusive is something like a month, you would have to have a working xbox/ps4 build by the time the game is out on PC/Switch right? You could have let the backers who are gonna redeem their keys on xbox/ps4 play that early version at least.

Edited by Windex
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Posted (edited)

@Windex I agree that this would go along way to rebuild confidence in the community. I think this would be a fair compromise to allow those who paid back during the kickstarter to get early access to the game ahead of other players. I am not as sure about also allowing those who use the pre-order this luxury, but since this has also been available for some months there may be some merit to that. I suppose the main questions here would be - if they did allow such a thing would we be happy if any progress made during this early access period was wiped upon official release on the store front? Would we be prepared to play only an offline version of the game? Would we be willing to make any concessions for an early access and what would they be?

Edited by dizzydiana

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Posted (edited)
6 minutes ago, dizzydiana said:

I suppose the main question here wold be if they did allow such a thing wold we be happy if any progress made during this early access period was wiped upon official release on the store front? Would we be willing to make any concessions for an early access and what would they be?

I would be okay with making some concessions, over not being able to play at all, for sure.

Give me only half the heroes or half the maps, I wouldn't mind :p

Edited by Windex

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It's too bad that Xbox and PS seem to always come last with this company. I really want to support them more, but i greatly tire of being left out and bartered away. Sure, having Switch involved may mean more for all, but the only ones paying that price are the other consoles...yet again. I feel constantly punished for liking to play DD on PS. 

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well i received my refund for the kickstarter. good look to all of you and i hope you all enjoy the game.

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I can't get into specifics on the Nintendo deal (partially because I don't know everything, and partially because I am not allowed to), but at the time of the Kickstarter, a deal with Nintendo was not considered and we initially did plan on releasing all platforms at the same time. However, we luckily were able to partner with Nintendo, which will have so many positive effects on the game and the studio as a whole. It is an opportunity we simply couldn't pass up, and after all things considered, the timed exclusivity is a small price to pay for the benefits. Trust me, it was not a decision that was made lightly.

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34 minutes ago, cg_kyled said:

I can't get into specifics on the Nintendo deal (partially because I don't know everything, and partially because I am not allowed to), but at the time of the Kickstarter, a deal with Nintendo was not considered and we initially did plan on releasing all platforms at the same time. However, we luckily were able to partner with Nintendo, which will have so many positive effects on the game and the studio as a whole. It is an opportunity we simply couldn't pass up, and after all things considered, the timed exclusivity is a small price to pay for the benefits. Trust me, it was not a decision that was made lightly.

That's all we wanted to know. We didn't need the specific details. Thanks for saying as much, though it would have been nicer to hear that earlier, as soon as it the decision was made. My problem was that I learned about the exclusivity from IGN before I even got an update email. Y'all need to keep us posted more.

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