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interval

cant use crystallized or gold plated costumes

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That seems like an issue to contact Chromatic about directly,  since those hero skins were awarded only to backers who paid a lot of money. My gold skins worked just fine, but I didn't have the cash to pledge enough for crystalline. You sure it's not a typo when entering your codes?

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Mine both worked.

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You may want to clarify the exact issue. Did u get the codes? Did you enter them in dd2 and retrieve them? Are you trying to equip them, but they are not there or are somehow not showing?

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Hey @interval! I'm sorry to hear that you're having issues redeeming your skins! Please make sure that you are entering the codes in-game (in your mailbox) and not on Steam/PS4/Xbox stores. If you continue having issues, please e-mail preorder@chromatic.games and we would be happy to investigate further.

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On 7/29/2019 at 1:26 PM, cg_kyled said:

Hey @interval! I'm sorry to hear that you're having issues redeeming your skins! Please make sure that you are entering the codes in-game (in your mailbox) and not on Steam/PS4/Xbox stores. If you continue having issues, please e-mail preorder@chromatic.games and we would be happy to investigate further.

 

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