Ollie B329 0 Posted April 9, 2019 I have put in a ticket do I need to show proof of the 2 Purchases I made, it do you have record of it? Sorry to be rude it’s jidt very upsetting to see seeing that there was no notice saying that there was a problem with the purchases Share this post Link to post Share on other sites
[CG] LAWLTA 637 Posted April 9, 2019 We did not know there was an issue with purchases until yesterday, and then we didn't know where the problem was. On our end we did not receive any confirmation of the purchase (the "keys" act as sort of a communication/validation bridge for purchases), but we also did not know there was an expiration with keys. With your ticket, for the quickest turn around, providing a receipt or proof of purchase speeds the process up, so if you can include that, it's very helpful (also make sure to include all relevant information, like your Xbox Gamertag). Share this post Link to post Share on other sites
Ollie B329 0 Posted April 9, 2019 i have added proof of my purchase onto my request how much will this speed it up by? any chance i could get them today? Share this post Link to post Share on other sites
[CG] LAWLTA 637 Posted April 9, 2019 It'd be reckless for me to provide a time, it will be taken care of in the order it's presented to support. :) Share this post Link to post Share on other sites
berserktravis 0 Posted April 9, 2019 Does anyone know how to contact support about not receiving the gems that were purchased? There was 4 sets of the $19.99 purchased for Xbox BERSERKTRAVIS (stupidly because I thought it wasn't working ha ha) and one set of $19.99 for Xbox HYPERSKYDIVER92 1 Share this post Link to post Share on other sites
Little Magic Hat 120 Posted April 10, 2019 12 hours ago, berserktravis said: Does anyone know how to contact support about not receiving the gems that were purchased? There was 4 sets of the $19.99 purchased for Xbox BERSERKTRAVIS (stupidly because I thought it wasn't working ha ha) and one set of $19.99 for Xbox HYPERSKYDIVER92 There's a link on the first page of this topic... 1 1 Share this post Link to post Share on other sites
MrPeterPFL 49 Posted April 17, 2019 On 4/9/2019 at 2:58 PM, Ollie B329 said: i have added proof of my purchase onto my request how much will this speed it up by? any chance i could get them today? Did you get your gems? And is it safe to purchase gems? Share this post Link to post Share on other sites
Ollie B329 0 Posted April 18, 2019 Yes I got them, and yes it’s safe they were very good once they had found out there was a problem Share this post Link to post Share on other sites
Mikeyboii 1 Posted October 13, 2020 Is anyone having this problem in 2020 I bought the 39.99 gem pack and 3.99 pack but not received them been three days now and summited to tickers but heard nothing back Share this post Link to post Share on other sites
