Game crashes when I try going to the next Onlsaught floor

After the Pirate update came out, the game crashes when I try to transition to the next Onslaught floor. I click "Next Floor" and it starts to load. But after a couple minutes the game freezes and gives me an error report.

I verified the integrity of the game files and downloaded the missing files. First two onslaught "next floors" worked fine. But now it's freezing and giving me the same error message again.

What could the problem be?

Have you rebooted recently?

Changed any network or av installs?

What's running at start up.

I didn't change anything. I check my files and the same few are always invalid. Steam replaces the files and the game works again going from one floor to the next once. The second time in a row when I move to the next floor, It errors again. I even uninstalled and reinstalled the game, but still getting this error. It's like the files go corrupt after a while?

I had no problems before the update.

after steam downloads the missing or invalid files, I run a check and all files are valid. After moving from one floor to another in onslaught a couple of times, I get the error. I then revalidate the files and all of a sudden I get a file Steam can't validate, so Steam redownloads it and then all files are valid again. Repeat and rinse.

Extremely annoying :(

I just played the game on a different computer and I still ran into the same issue.

Are you getting this Trendy?

This has been happening to me regardless of what mode i'm playing. Going to town is the only option that doesn't crash. Reinstalling or restarting the game doesn't fix it.

@raiden7447 quote:

I just played the game on a different computer and I still ran into the same issue.

Are you getting this Trendy?

Are you having any issues with timeouts or just this crash?

@Xuhybrid quote:

This has been happening to me regardless of what mode i'm playing. Going to town is the only option that doesn't crash. Reinstalling or restarting the game doesn't fix it.

@raiden7447 quote:

I just played the game on a different computer and I still ran into the same issue.

Are you getting this Trendy?

Are you having any issues with timeouts or just this crash?

As of right now, only this crash. I've only played onslaught since the update but I think I would have the same problem continuing on any mode.

However, I have had timeout problems since Windows 10 updated a month or two back. Something with windows 10 updates are interfering with DD2 loading times. I have no problem with load times on other games to include Warframe on it's highest settings.

I’d uninstall remove the dd2 entries in your Windows firewall and reboot, then reinstall it should prompt saying a new program is looking to access the internet after the reinstall.

I take it you don’t use any network managers, vpns or third party firewall or AV as it’s Windows 10

@Fozzie quote:

I’d uninstall remove the dd2 entries in your Windows firewall and reboot, then reinstall it should prompt saying a new program is looking to access the internet after the reinstall.

I take it you don’t use any network managers, vpns or third party firewall or AV as it’s Windows 10

I did what you said and no I don't use 3rd party software. It's still happening. There were no windows updates between pre and post pirate update. This happens on all 3 of my laptops by the way. It doesn't matter what server I use.

I guess I'm done playing until Trendy fixes yet another glitch. :(

It's not Trendy's issue to fix, all my Windows 10 boxes work perfectly.

Something with your config\network.

@Fozzie quote:

It's not Trendy's issue to fix, all my Windows 10 boxes work perfectly.

Something with your config\network.

I didn't have this problem before the pirate update and now I do.

Hmmm, What's the only thing that changed??

Yeah, i wasn't crashing before this update. It was definitely introduced in the update.

Same thing has been effecting me also. After every victory summary screen the game crashes and get that same fatal error message.  Nothing I do seems to fix it unfortunately. 

@LAWLTA quote:

If you could, please put in a ticket with our Community Support team explaining what you were doing, if it was a crash/disconnect, and if possible, include the log file for your session located in:

C:\Program Files (x86)\Steam\steamapps\common\Dungeon Defenders 2\DunDef2\UDKGame\Logs

Your directories may vary depending on how you have things setup.

Alright so i tried using a VPN with no luck, then i tried a second Steam account and it had the same issues. So i figure it couldn't be account related. Then i realised i was using Google DNS servers on our router DHCP settings, so i tried connecting directly to the modem and all the problems went away. I even stopped crashing when trying to transition to the next map. No more long login time, no more server timeouts.

So the next thing to test is whether it's the Google DNS so i tried removing them from the DHCP settings and reconnecting to the router and everything works on the router now too.

-- No idea why using Google DNS servers would mess with Playverse/DD2 but please reply if you have any success with this solution --

@Xuhybrid quote:

@LAWLTA quote:

If you could, please put in a ticket with our Community Support team explaining what you were doing, if it was a crash/disconnect, and if possible, include the log file for your session located in:

C:\Program Files (x86)\Steam\steamapps\common\Dungeon Defenders 2\DunDef2\UDKGame\Logs

Your directories may vary depending on how you have things setup.

Alright so i tried using a VPN with no luck, then i tried a second Steam account and it had the same issues. So i figure it couldn't be account related. Then i realised i was using Google DNS servers on our router DHCP settings, so i tried connecting directly to the modem and all the problems went away. I even stopped crashing when trying to transition to the next map. No more long login time, no more server timeouts.

So the next thing to test is whether it's the Google DNS so i tried removing them from the DHCP settings and reconnecting to the router and everything works on the router now too.

-- No idea why using Google DNS servers would mess with Playverse/DD2 but please reply if you have any success with this solution --

Can you tell me who your internet provider is? I'm using Xfinity.   Do you think it could do with one of their settings?

@raiden7447 quote:

Can you tell me who your internet provider is? I'm using Xfinity.   Do you think it could do with one of their settings?

I'm using Virgin. I setup the Google DNS manually on the router so it applied to all devices on the network and not just my computer. It's possible for you to override DNS on your computer, but not all routers allow it. Easiest way to find out what your DNS is, is using command prompt "ipconfig /all".

Xuhybrid, i'm using sky fiber broadband.

I did the command prompt and it says: DNS server.......: (then there's a combination of letters and numbers)

@Superb_Dog quote:

Xuhybrid, i'm using sky fiber broadband.

I did the command prompt and it says: DNS server.......: (then there's a combination of letters and numbers)

The google ones are 8.8.8.8 and 8.8.4.4

It's possible that your ISP's default DNS servers are conflicting as well, so you could try a few public ones to see if it can fix the issue. Mine defaults to a local address starting 192.168... just for reference.

Ok it doesn't have the google numbers but instead it's this ---->   fd87 : b3a7 and so on.

Don't know if this is of use but DHCP is enabled and so it auto-configuration.

If it helps, i can PM you the whole thing.

I have an Xfinity modem/router box. I connected my laptop straight to the modem with an ethernet cable and all the problems magically went away! It's something with the way Xfinity's router is set up. I can't tell what though? Doesn't matter now. I'll just connect my gaming router to the Xfinity modem and bypass the Xfinity router BS. Everything loads much faster now too!

I still wonder why this problem would arise for this game and not others? I can only imagine that it has something to do with Trendy's server configurations?

Thanks for confirming the solution. Definitely a strange problem. A problem that hasn't impacted any other game i've played either.

Glad you're all sorted now!

I have the same issues and so do a couple other people. Tried everything here and nothing works.

Already sent in a ticket report a few days ago.

Edit: Alright, now I also started crashing in private games not just public. DD2 became officially unplayable.