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Purin

Heroes are gone and no response from support ticket

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Hi, I submitted a support ticket for lost heroes over 2 weeks ago, but no response so far. The support FAQ suggested going to this thread but it's a dead link: http://forums.dungeondefenders2.com/showthread.php?41078-Lost-Characters-or-Items


I have only logged in after the loss maybe less than 5 times. What can I do now?

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@Purin quote:

Hi, I submitted a support ticket for lost heroes over 2 weeks ago, but no response so far. The support FAQ suggested going to this thread but it's a dead link: http://forums.dungeondefenders2.com/showthread.php?41078-Lost-Characters-or-Items


I have only logged in after the loss maybe less than 5 times. What can I do now?

I checked into this for you and it seems like the save file with your data cannot be restored.  Sorry.

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@ddace quote:


@Purin quote:

Hi, I submitted a support ticket for lost heroes over 2 weeks ago, but no response so far. The support FAQ suggested going to this thread but it's a dead link: http://forums.dungeondefenders2.com/showthread.php?41078-Lost-Characters-or-Items


I have only logged in after the loss maybe less than 5 times. What can I do now?

I checked into this for you and it seems like the save file with your data cannot be restored.  Sorry.

wow, is there anyway to prevent that kind of issues ? player-side ?


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@louisfauster quote:


@ddace quote:


@Purin quote:

Hi, I submitted a support ticket for lost heroes over 2 weeks ago, but no response so far. The support FAQ suggested going to this thread but it's a dead link: http://forums.dungeondefenders2.com/showthread.php?41078-Lost-Characters-or-Items


I have only logged in after the loss maybe less than 5 times. What can I do now?

I checked into this for you and it seems like the save file with your data cannot be restored.  Sorry.

wow, is there anyway to prevent that kind of issues ? player-side ?


You can prevent your data from being unrecoverable by not logging in after you realize you lost your data.  Each time you log in it overwrites an old save.

To prevent data loss in the first place, it is best to play on a wired connection.  Most reports I have heard were by wireless users.  Also, dont log into DD on a linux/OSX machine if you have been playing on Windows.  It will wipe your data since the versions are different and not backward compatible.

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