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Known Issue: Friend Requests/Error 5000 (Updated 5:50PM EDT)


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Thanks to everyone who has helped us research the issues today around invites. To recap: Players are currently experiencing error messages when attempting to invite other players through Steam, most predominantly "Unknown Error 5000." The problem was caused by our changes in today's patch to fix an issue observed during peak hours where players weren't able to connect. 


We identified the problem early this morning with our European players, and worked to put a fix in quickly, which we deployed around 10:00 AM EDT. All our tests seemed to show that Invites were working similar to before the patch for players in the same region- you could invite in Private taverns and in-game just fine (social taverns were still not working).


Since that update, we've been working with players around the world, and in all regions, to identify why were seeing different behaviors. We ran tests with players in different regions directly with our QA team, and many of you also provided info on your own tests This has been a huge help in digesting what is happening.


Our team is working in shifts today as we try to identify and resolve the problem, but at the same time we do not want to rush the next update out either and make things worse. Right now, we're hoping to have more info for you later tonight, or early tomorrow morning.


Our goal is to have invites working within your region sometime tomorrow. We're still also targeting the ability to switch regions manually early next week, so players who are not in the same region can still play together. As a reminder, we're also planning to return cross-region inviting directly at a later date in the not too-far future. 


In the meantime, please continue to provide details of your own tests in the thread Iamisom started, as it's been extremely helpful. http://steamcommunity.com/app/236110/discussions/0/490123832543808185/


Again, thanks so much for everyone's patience and positive energy while we work through our Open Alpha bugs. The team is working pretty much around the clock to provide the best experience we can, and the outpouring of support and excitement is better than caffeine at keeping us going. You're all awesome!


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Sorry but

  • Same Region invites work in a Private Tavern
  • Same Region invites work when playing on a map
Don't work. 

I tried with a friend but none of the solutions mentioned are working. We are both in France. 

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My husband and I are sitting in the same room in Europe and we are getting errors when we try to join each other. We've tried every combination of joining each other while in the game but we are always getting the same matchmaking error.


There is one issue I can think of though. We both recently bought the Defenders pack, me with a US credit card and he with an EU credit card. Could this be causing the game to believe we're in different regions? Is there a way for me to see what region I'm in?

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Same here. Tried in a multitude of combinations, playing together is completely impossible since todays patch.

I only get "Matchmaking Error" not even any number.

Before the patch we would get the same error, but after trying 100 times we eventually would get together...


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really starting to get sick of soloing everything..... and playing with randoms is out of the question. this needs fixing ASAP or people really will start to lose interest , me and my friend started playing 2 or 3 days ago, we had a couple of hours of playtime then this patch hit and been soloing ever since -.- 

its kinda lame that something this serious hasn't been fixed for 2 days, i've almost completed every map on hard solo....

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Been two days now and still can't play with my friends in Sweden while i'm in UK.   :( 

Can you not just roll back the patch?  it used to work perfect before the update.

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So even after the hotfix im having the glitch.
I could play well enough with friends today in the morning, then added someone on steam and tried to play with him... Matchmaking error.
We are both in EU region... (Holland / Austria)

It does work without a problem with my roommate though.


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Currently getting:
Matchmaking Error  - The match you atempted to join is currently unavailable, please try again.
And after spaming join a couple of times I got a 2003 error thingy.

I'm on my Private Tavern trying to join a friend who's currently on his tavern. We're both from the same country, and playing both there.


Edit:
Just invited him and it worked. Weird

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