stretchyalien 0 Posted August 24, 2015 Repeat that, just so I'm clear.You DID attempt to buy with a full inventory, and it DID appropriately handle it, or you assume that? Share this post Link to post Share on other sites
Kyrn 0 Posted August 24, 2015 Though I'd note, it doesn't have to be an utterly full inventory; I think it checks only the first couple of bags before determining that the inventory is full. It's the same reason why pet food that I opened sometimes goes into temp inventory.(Have yet to fully test, but I suspect it's a similar situation) Share this post Link to post Share on other sites
MaximumRico 0 Posted August 24, 2015 I'm not assuming, as my first uber purchase I remember I had an entirely full inventory when I went to purchase heavy cannonball. When I bought LSA my first bag was full and gave me the error, but I didn't lose tokens. Share this post Link to post Share on other sites
stretchyalien 0 Posted August 24, 2015 Good to know - thanks! Share this post Link to post Share on other sites
MaximumRico 0 Posted August 24, 2015 No problem! Â And yeah I said heavy cannonball =(. Another reason I remember so well. Share this post Link to post Share on other sites
I_PASS_BUTTER 0 Posted August 25, 2015 Defenders, I want to personally apologize for any frustration that any of you might have. There are some good points being brought up in this thread, so I would like to clarify a few things, as I myself am part of the Customer Service team, in addition to being on the Community team.We do not have 5 internal QA testers. Lol, I wish we did. I bet the QA team wishes they did as well. Our customer service team is even smaller than our QA team. It is our policy not to give out individual items for support tickets except in cases where the claims are verifiable. We do not currently have a system that takes global snapshots of everyone's inventory. This is a great idea, though, and I will bring it to our Production team, who will advise us on its feasibility. I won't even pass it off as my own!That being said, I want to remind everyone that calling for people to get fired is not just nonconstructive, it is against our forum rules and will not be tolerated. This also goes for personal attacks on each other. Any violations of this rule will be handled in accordance with our posted policy, with no appeal. Please keep the posts civil and the commentary constructive, Defenders. Share this post Link to post Share on other sites
Woqini 0 Posted August 26, 2015 Well i purchased my first uber yesterday and had no problems at all. Loooooove my new sticky nades :) i know i could use my tokens better, but i just had to have them. Share this post Link to post Share on other sites
zwerg23 0 Posted August 26, 2015 @I_PASS_BUTTER quote:Defenders, I want to personally apologize for any frustration that any of you might have. There are some good points being brought up in this thread, so I would like to clarify a few things, as I myself am part of the Customer Service team, in addition to being on the Community team.We do not have 5 internal QA testers. Lol, I wish we did. I bet the QA team wishes they did as well. Our customer service team is even smaller than our QA team. It is our policy not to give out individual items for support tickets except in cases where the claims are verifiable. We do not currently have a system that takes global snapshots of everyone's inventory. This is a great idea, though, and I will bring it to our Production team, who will advise us on its feasibility. I won't even pass it off as my own!That being said, I want to remind everyone that calling for people to get fired is not just nonconstructive, it is against our forum rules and will not be tolerated. This also goes for personal attacks on each other. Any violations of this rule will be handled in accordance with our posted policy, with no appeal. Please keep the posts civil and the commentary constructive, Defenders. Ss, what do you mean with verifiable? My Thunder-O Egg bugged away, and the support said they can't help me. I even added some screenshots to it, so they can see that it bugged away. Do you mean I should stream it for you, so you can see that I dont have the egg, and that it bugged away or what? (sorry for being a bit angry ^^) Share this post Link to post Share on other sites
CKaz 0 Posted August 26, 2015 ^ to that point it might be simpler if game / customer service had tracking to the level of monthly quests and current inventory, could even tie in with an automated front level self-serve thing down the road:* you've done enough incursions, fused enough, and.. that third thing for the month* I don't see any current Thunder-O in inventory --> grant, and make sure I see it now* service logged, if you become a too regular user (and thus a potential abuser), escalate next tier (or real person) Share this post Link to post Share on other sites
donttreadonme2234 0 Posted August 27, 2015 so how we supospe to verify the items we lsot if you dont even have a system for it yet but you say if verified you will help us out. makes no sence if you got no way to verify are inventory items. online gameing comapnys have been doing thos for ages. wow has done it since the begging everquest is older then wow and have been doing it. game before that before 1995 has been doing it. i use to play a text based game on pc in 1987 online. it lost my item it gliched wrote to customer service i had it the next day cuse they had a inventory file system. cfompanys today are getting cheaper and just trying to squeze alll the money they can out of us and then when it dries up they can the game. and make another one. i got two blade servers at my house. i run a lot of games on web hosting and nsa. i do file backups every day automaticly. all my game servers back up inventory and scren shots never went over 1mb for 10 games. before you move the game to the alpha fales you need to make a file system for inventory so we dont have any more loss problems. once people start to lose inventory on open beta they will just leave tell there friends and then you lose money. keep one customer happy gain 10 people. make one customer mad lose 100 people. this saying has ben in the industry for a long time. where i work we either give discounts to make the customer happy or give it for free. we got a 99.9 percent customer rateing. Share this post Link to post Share on other sites
kingdiamond 25 Posted August 27, 2015 you ccan make a screen shot Share this post Link to post Share on other sites
paroxysmal 0 Posted August 27, 2015 some games, wow namely, they dont even care if you lost it or not, they just keep track of amount of customer service inventory returns / quest item fixes per account and max you out after so many Share this post Link to post Share on other sites
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