ubers and wyvern tokens are broken dont spend your tokens gonna lose them

bought a uber never got it game lost it before i got it and they dont recover ubers or tokens there to lazy they can do it but there to lazy to do it. so if you grind a  lot for your tokens to get a uber wait on it its bugged you will lose your ubers and tokens


T.E. Community Support Today at 00:54

Hi Donttreadonme2234,

We're sorry to hear of this occurrence. Due to the game being in the early stages of development, there will be bugs that will cause these types of issues to occur and unfortunately we are unable to recover your Uber and Tokens.

Our development team is working hard to provide a solution for this known issue. We ask that you keep an eye out on our forums for upcoming fixes and updates: https://www.dungeondefenders.com/2/

We also want to encourage you to post any feedback or suggestions that you may have, as our development team reads and interacts with our players daily: https://www.dungeondefenders.com/2/forum/13/suggestions

If you have additional information on the issue you're currently experiencing, please submit a bug report to the Tavern Keeper.

Sincerely,
T.E. Community Support Team

@donttreadonme2234 quote:

@donttreadonme2234 quote:

bought a uber never got it game lost it before i got it and they dont recover ubers or tokens there to lazy they can do it but there to lazy to do it. so if you grind a  lot for your tokens to get a uber wait on it its bugged you will lose your ubers and tokens

I've seen plenty of people buy ubers and ask where it went. For most people it creates an item in your inventory that you then doubleclick to unlock the uber. I'm sorry that you lost your uber somewhere in this process. You shouldn't suggest that people stay away from ubers though, because for most people it works. 

Also, it's counterproductive to ask everyone stop doing something that might be a bug, as you'll make it more difficult for devs to fix it.

if its a bugged who knoews who has the bug to fix it all people shouldnt buy or people going to be upset when they spendd onths saveing up to be let down again

LOL, I got the same bull*** response from them, cept the last sentence read...

"Unfortunately we are unable to recover your egg."

Everything else was word for word.

So yea, may not be the worst support team ever, but they might as not even pay the person sending emails back to players.

Just fire him/her, take away the tech support area of the forums, take away the ability to send a report, and put it in big bold letters where you buy the game. "You are buying this game knowing it's early access and we currently don't have a support team." At least then we are not fed the BS that there is a support to contact. Seriously Trendy... Fire that person and do it. Save yourself the money, sounds like you need it.

Let's be honest, the only time the support team helps is when "Oh, you are having a problem purchasing something, it's ok we have everyone working on it!"

[[93079,users]] did you check your inventory right when you bought it?  When you buy an Uber it goes straight to your inventory and you have to double click it to be able to use it.

As others stated previously, check your inventory after buying your uber, don't panic when you dont see it on the sphere sheet.

And please, oh please, when you post a rage rant, try to have proper grammar, I'm aware that I'm not one to speak for that, but it makes it double painful to read when the grammar is elementary school level. Also, dont use bold unless necessary, same goes for caps locks(although it wasn't used here).

On that, have a nice day sir.

@chpoit quote:

As others stated previously, check your inventory after buying your uber, don't panic when you dont see it on the sphere sheet.

And please, oh please, when you post a rage rant, try to have proper grammar, I'm aware that I'm not one to speak for that, but it makes it double painful to read when the grammar is elementary school level. Also, dont use bold unless necessary, same goes for caps locks(although it wasn't used here).

On that, have a nice day sir.

Not everyone's first language is English, a lot of people on here use Google Translate, and they post whatever Google spits out, so to criticize someone based on that is quite a ... rude... thing to do.

Not to mention your post has many grammar problems. Everyone does it. Just don't be the A55 H4T that says something about it.

My 45/45 golden Pixiebell and 8 full sets of fully upgraded ipwr 900 perfect stat gear are missing. Pls gib them back.

@vSyNd1c4t3 quote:

@chpoit quote:

As others stated previously, check your inventory after buying your uber, don't panic when you dont see it on the sphere sheet.

And please, oh please, when you post a rage rant, try to have proper grammar, I'm aware that I'm not one to speak for that, but it makes it double painful to read when the grammar is elementary school level. Also, dont use bold unless necessary, same goes for caps locks(although it wasn't used here).

On that, have a nice day sir.

Not everyone's first language is English, a lot of people on here use Google Translate, and they post whatever Google spits out, so to criticize someone based on that is quite a ... rude... thing to do.

Not to mention your post has many grammar problems. Everyone does it. Just don't be the A55 H4T that says something about it.

@chpoit quote:

I'm aware that I'm not one to speak for that

There, made it easier for you, and BTW, english is not my native language either.

That is some pretty bad customer support... they could easily check logs and recover your gear. Since customer support should not be working on other activities there is simply no excuse for this. :/

@Xengre quote:

That is some pretty bad customer support... they could easily check logs and recover your gear. Since customer support should not be working on other activities there is simply no excuse for this. :/

what makes you think they store information on the state of everyone's inventories in a log somewhere. They have revealed that they can track lifetime values of how much of a currency a profile has gained, and that's about it.

@Xengre quote:

That is some pretty bad customer support... they could easily check logs and recover your gear. Since customer support should not be working on other activities there is simply no excuse for this. :/

Do you even know how much hard drive space it would take to keep that kind of log ? I don't know what the player base is, but lets assume logging a full inventory+6 characters takes 5mb per player. Now lets assume that everyone one has an average play time of 2 hours a day, and that trendy logs the inventory every 30 minutes + on log out, so 5 or so logs per player per day, 25mb, ok, doesn't look that bad. Now lets say that 30k players log in everyday on average, that's 750 000mb, or 732.42gb a day, 5 terabytes a week and so on, that's kind of a lot of useless data to keep around "just in case" granted, It's rare you'll keep logs that are over a month old, and you might delete every record but the most recent for players who haven't played in 4 weeks, it's still something to consider.

EDIT: also, pre-alpha

@Syclic quote:

@Xengre quote:

That is some pretty bad customer support... they could easily check logs and recover your gear. Since customer support should not be working on other activities there is simply no excuse for this. :/

what makes you think they store information on the state of everyone's inventories in a log somewhere. They have revealed that they can track lifetime values of how much of a currency a profile has gained, and that's about it.

Almost any online game does this is one reason to make such assumption. Another is that not doing so would be incredibly foolish. One of the key reasons to do this is to keep deal with cheating and theft of items. Another reason is for bug/recovery purposes. A third reason is for the sake of data analysis, particularly important in an unreleased game. I'm sure I could find more if I wanted to put the effort in. I know they keep track of this stuff, as well, because I have seen the occasional post where they fixed issues for players both pre-wipe and post though I will not go through the effort of searching up said posts.

@chpoit quote:

@Xengre quote:

That is some pretty bad customer support... they could easily check logs and recover your gear. Since customer support should not be working on other activities there is simply no excuse for this. :/

Do you even know how much hard drive space it would take to keep that kind of log ? I don't know what the player base is, but lets assume logging a full inventory+6 characters takes 5mb per player. Now lets assume that everyone one has an average play time of 2 hours a day, and that trendy logs the inventory every 30 minutes + on log out, so 5 or so logs per player per day, 25mb, ok, doesn't look that bad. Now lets say that 30k players log in everyday on average, that's 750 000mb, or 732.42gb a day, 5 terabytes a week and so on, that's kind of a lot of useless data to keep around "just in case" granted, It's rare you'll keep logs that are over a month old, and you might delete every record but the most recent for players who haven't played in 4 weeks, it's still something to consider.

EDIT: also, pre-alpha

Why the heck would it take 5mb per player? Just doing a quick test at 1,725,360 characters (text character) in a notepad file resulted in 1.67mb. Consider that for a moment. Then if you want to take it further one could have it only log items held beyond a given timer threshold or ever equipped to a given character (or both) and other various tagging factors. Other games have no issue with this, because, it is non-issue.

Pre-alpha isn't an excuse for this, either, and this is covered in my above post.

@chpoit quote:

@vSyNd1c4t3 quote:

@chpoit quote:

As others stated previously, check your inventory after buying your uber, don't panic when you dont see it on the sphere sheet.

And please, oh please, when you post a rage rant, try to have proper grammar, I'm aware that I'm not one to speak for that, but it makes it double painful to read when the grammar is elementary school level. Also, dont use bold unless necessary, same goes for caps locks(although it wasn't used here).

On that, have a nice day sir.

Not everyone's first language is English, a lot of people on here use Google Translate, and they post whatever Google spits out, so to criticize someone based on that is quite a ... rude... thing to do.

Not to mention your post has many grammar problems. Everyone does it. Just don't be the A55 H4T that says something about it.

@chpoit quote:

I'm aware that I'm not one to speak for that

There, made it easier for you, and BTW, english is not my native language either.

Then you shouldn't be criticizing someone else's grammar if you know yours isn't as good either.

So, if  'you're aware that you're not one to speak for that', don't point it out. 

Don't think you made it obvious enough but 1,725,360 characters is enough to store your position, currency, entire inventory, equipment, your text correspondences, everything... for a long time.

5MB is ridiculous - no exaggeration.  Unless they're somehow recording it visually... lol

@Xengre quote:

Why the heck would it take 5mb per player? Just doing a quick test at 1,725,360 characters (text character) in a notepad file resulted in 1.67mb. Consider that for a moment. Then if you want to take it further one could have it only log items held beyond a given timer threshold or ever equipped to a given character (or both) and other various tagging factors. Other games have no issue with this, because, it is non-issue.

Pre-alpha isn't an excuse for this, either, and this is covered in my above post.

Having a snapshot of a player's inventory wouldn't serve the purposes you're arguing no matter the timeframe between. You would need a full log of all transactions taking place in the inventory to see what is done to each item and the legitimacy of those transactions can then be brought into question to analyze a situation.

Without having knowledge of how much information is involved with the identification and storage of an item in the inventory, you can't get an accurate read of the amount of storage it would take to log this over a period of time. Given that they have cited storage issues as a reason for players not having unlimited character slots they are willing to take reasonable measures to cut down on the need for data storage.

@Xengre quote:

Almost any online game does this is one reason to make such assumption. Another is that not doing so would be incredibly foolish. One of the key reasons to do this is to keep deal with cheating and theft of items. Another reason is for bug/recovery purposes. A third reason is for the sake of data analysis, particularly important in an unreleased game. I'm sure I could find more if I wanted to put the effort in. I know they keep track of this stuff, as well, because I have seen the occasional post where they fixed issues for players both pre-wipe and post though I will not go through the effort of searching up said posts.

"most games" only do this to a certain extent where they want to specifically watch out for something. They may be watching things like your gem transactions, but that's magnitudes less information than tracking every item that comes into and out of your inventory. I'd like you see you find even 1 post of the customer support staff going through alleged inventory logs to see whether you had an item or not and restoring that item. The cases of customer support that I've heard of normally involve the support staff logging onto an account and using the console to trigger certain things, eg when the patch hit and people's story eggs weren't hatching or when someone is missing a collector's or defense council reward.

The metrics that they are running are more likely things that they set up to count specific instances of something happening, like a player getting a certain amount of gold accrued. Most of the time it's more likely information they've gleamed from looking at the current state of a randomized (or targeted) set of profiles rather than logs of them.

Wow, this thread degenerated into a crap fest rather fast.

This is one of the reasons why I think the game still dons the pre-alpha label, which means they probably haven't developed the internal tools to handle the types of support requests they're getting right now. Yes, they're probably getting a ton of these types of tickets, which given their limited staff, are using canned responses to get through them all. And yes, the more prevalent these issues are the more likely they're going to start working on these backend tools to address them.

Development on the game has been painfully slow (and often in directions I disagree with), but given their resources they are doing an amazing job. Threads criticizing individuals or teams only harm the people at Trendy who have a passion for the game just as much as we do. The best thing we can do is make our opinions and perspectives known in a tactful manner, and allow Trendy the time to fix their stuff.

And yes if I lost a large amount of wyvern tokens I would be genuinely angry as well, but I would NOT resort to insulting the support team.

@Syclic quote:

@Xengre quote:

Why the heck would it take 5mb per player? Just doing a quick test at 1,725,360 characters (text character) in a notepad file resulted in 1.67mb. Consider that for a moment. Then if you want to take it further one could have it only log items held beyond a given timer threshold or ever equipped to a given character (or both) and other various tagging factors. Other games have no issue with this, because, it is non-issue.

Pre-alpha isn't an excuse for this, either, and this is covered in my above post.

Having a snapshot of a player's inventory wouldn't serve the purposes you're arguing no matter the timeframe between. You would need a full log of all transactions taking place in the inventory to see what is done to each item and the legitimacy of those transactions can then be brought into question to analyze a situation.

Without having knowledge of how much information is involved with the identification and storage of an item in the inventory, you can't get an accurate read of the amount of storage it would take to log this over a period of time. Given that they have cited storage issues as a reason for players not having unlimited character slots they are willing to take reasonable measures to cut down on the need for data storage.

@Xengre quote:

Almost any online game does this is one reason to make such assumption. Another is that not doing so would be incredibly foolish. One of the key reasons to do this is to keep deal with cheating and theft of items. Another reason is for bug/recovery purposes. A third reason is for the sake of data analysis, particularly important in an unreleased game. I'm sure I could find more if I wanted to put the effort in. I know they keep track of this stuff, as well, because I have seen the occasional post where they fixed issues for players both pre-wipe and post though I will not go through the effort of searching up said posts.

"most games" only do this to a certain extent where they want to specifically watch out for something. They may be watching things like your gem transactions, but that's magnitudes less information than tracking every item that comes into and out of your inventory. I'd like you see you find even 1 post of the customer support staff going through alleged inventory logs to see whether you had an item or not and restoring that item. The cases of customer support that I've heard of normally involve the support staff logging onto an account and using the console to trigger certain things, eg when the patch hit and people's story eggs weren't hatching or when someone is missing a collector's or defense council reward.

The metrics that they are running are more likely things that they set up to count specific instances of something happening, like a player getting a certain amount of gold accrued. Most of the time it's more likely information they've gleamed from looking at the current state of a randomized (or targeted) set of profiles rather than logs of them.

You only need a log showing the item existed as such on the player's account and they can reference the type of item if an issue occured with it. This greatly simplifies matters. You can have it log items with bizarre/hacked stats based on a given algorithm. You can tag the items to be logged as I described in my other post. You don't actually have any valid point here. Even if they logged every single item as you dicated it would be non-issue memory wise as already proven.

If they cited "storage reasons" as a limit to character slots they lied. I haven't seen this post but as far as I am aware the ONLY reason was for trying to enforce social interaction non-1 man army players doing everything while the other 3 sit afk.

I'm not going to go digging to prove my point as I already have overwhelming evidence to support it. You might want to reconsider the meaning of "order of magnitude", which is how you are using it. Even if it was magnitude's less I have already proven why this is not a problem with actual numbers and even tagging optimizations for sake of logging only relevant data/memory consumption.

I do hope you don't take my post offensively, but this shouldn't be an issue for customer support. Needing to log onto their account to resolve such things is also a shame as that should not be necessary, at least not at this point.

The most likely case I see is  customer support was either being lazy to avoid a flood of such requests or gigazelle's point which is they have, for some odd reason, not developed the tools yet that would make Trendy's job much easier. These issues SHOULD be called out. I just hope we can avoid a flurry of negativity and get the issue resolved in the near future as I think, despite the resource difference Trendy is doing alright. By contrast to a previous example, League of Legends with its vast profits does a miserable job communicating and listening to their community or effectively reacting to it.

Hey I appreciate it, I'm looking for two things myself now -

1) If / when it is truly safe to go by an Uber

2) What Uber really IS worth my 60 tokens

[and all this AFTER they fix the blank screen bug..]

@chpoit quote:

Do you even know how much hard drive space it would take to keep that kind of log ? I don't know what the player base is, but lets assume logging a full inventory+6 characters takes 5mb per player. Now lets assume that everyone one has an average play time of 2 hours a day, and that trendy logs the inventory every 30 minutes + on log out, so 5 or so logs per player per day, 25mb, ok, doesn't look that bad. Now lets say that 30k players log in everyday on average, that's 750 000mb, or 732.42gb a day, 5 terabytes a week and so on, that's kind of a lot of useless data to keep around "just in case" granted, It's rare you'll keep logs that are over a month old, and you might delete every record but the most recent for players who haven't played in 4 weeks, it's still something to consider.

That seems like a gross overestimation.  Given that items are not completely arbitrary but composed of a fairly limited set of attributes, I'll guess that a single item takes 64 bytes.  As someone already mentioned, snapshotting the entire inventory is not an ideal solution.  It's much more efficient to only log the events of items being put into and taken out of the inventory.  This also catches items that are in there for a very short time (such as an uber that you might buy and immediately use).  Let's say a player can find 200 items per hour and sells most of them.  By my own experience, that seems like a lot, but there might be game modes that give more loot than I'm getting now.  Using your numbers, that's 800 events per player per day, or 50 kilobytes of data per player per day - a factor of 500 less than your estimate.  10 gigabytes of disk space per week is nothing.  A $100 disk can hold logs for a couple of years.  You can even put two of them in RAID and keep a third one as a spare, and it's still not a significant expense.

i play world of warcraft to  over  12 million peoploe mplay it thry kep logs for evey item you get. it dosent take much space either. trendy dose log record they dont have the resources or customer support to handle it the have 0 customer support. we buy the gam,e to have these things in reutrn we report bugs for them so they can make a awsome game and make more money. customer service is 100 percent allways  where i work we give 100 percenrt  customer service. if cuastomer complains wich dose happen time to time no matter what they get free services no fees or paying us company motto rarly happens tho. trendy needs to learn some customer service rules..  actualy this was the first poist they posted.. i also got a networking certifacte. i grew up in sopecial ed classes my reading and words and math  is low but my coumpterskills are off the chart.

]

this is what i first sent

Donttreadonme2234 Monday at 21:31

bought it two weeks ago never came to my inventory did the monthly to get some of the tokens. i am little sad i dont have it getting the tokens took me a while. i work a lot and dont get to play sometimes. please look into this i just really want my orb ty i did buy it my steam accoiunt is linked to the forum but my email addrers for the forums is i belive donttreadonme2234@gmail.com i bought it with my suire.hercules is my squires name and the last samuria is my monks name.

T.E. Community Support Tuesday at 16:29

Hi Donttreadonme2234,

Thank you for your patience. When your account was reset, the tokens you earned were exchanged for 375 gems.

If you have any other questions or concerns, please reply back to this message to re-open your ticket.

Sincerely,
T.E. Community Support Team

then my responce and theres

this is after the reset i bought the item i did the new montly event for 40 tokens i never recived it in my inventory to add it to my collection for spheres i never got it again after the reset. this is after the reset pleasse read my post. i did the monthly and earned new tokens with dailys past 60 spent my monthly plus the tokens i earned grindeing dailys for this lsa uber orb. i bought it and not in my invertory to add it to the uber sphere

Donttreadonme2234 Wednesday at 18:16

Please resolve this soon it shouldn't have been closed

T.E. Community Support Today at 00:54

Hi Donttreadonme2234,

We're sorry to hear of this occurrence. Due to the game being in the early stages of development, there will be bugs that will cause these types of issues to occur and unfortunately we are unable to recover your Uber and Tokens.

Our development team is working hard to provide a solution for this known issue. We ask that you keep an eye out on our forums for upcoming fixes and updates: https://www.dungeondefenders.com/2/

We also want to encourage you to post any feedback or suggestions that you may have, as our development team reads and interacts with our players daily: https://www.dungeondefenders.com/2/forum/13/suggestions

If you have additional information on the issue you're currently experiencing, please submit a bug report to the Tavern Keeper.

Sincerely,
T.E. Community Support Team

qq

@chpoit quote:Do you even know how much hard drive space it would take to keep that kind of log ?

I'd bet one pen drive per year would do it. It's text.

@donttreadonme2234 quote:

i play world of warcraft to  over  12 million peoploe mplay it thry kep logs for evey item you get. it dosent take much space either. trendy dose log record they dont have the resources or customer support to handle it the have 0 customer support. we buy the gam,e to have these things in reutrn we report bugs for them so they can make a awsome game and make more money. customer service is 100 percent allways  where i work we give 100 percenrt  customer service. if cuastomer complains wich dose happen time to time no matter what they get free services no fees or paying us company motto rarly happens tho. trendy needs to learn some customer service rules..  actualy this was the first poist they posted.. i also got a networking certifacte. i grew up in sopecial ed classes my reading and words and math  is low but my coumpterskills are off the chart.

World of warcraft's item system is simpler though because it doesn't use a random generator for every stat far as I know, every item is probably seeded and generated from there, which means you only need to know the event, seed and timestamp (which you already are tracking anyway) (note: even for snapshotting, this is probably how they track snapshotted items, instead of tracking stats, because you still want to track when the item is generated).

Separately, I'm fairly sure MOST MMOs do a combination of snapshotting and event tracking, with better funded MMOs doing more frequent snapshots. Depending on how item drops are designed, there could even be very little difference between snapshotting and event tracking anyway, like in the case where every item is generated from a single event+seed+timestamp function.