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Regarding the Website

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iamisom

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Dear Defenders,

As many of you are aware, there was an outage of the Dungeon Defenders Community Site from 11/14 to 11/25. While we have been able to recover from the outage, unfortunately there has been data loss suffered. This was data corruption, not a data breach. No information was compromised to any outside parties. We’ve been working closely with our website partners, Duxter, to determine what happened.

What Happened:

  • There was a website outage from 11/14 to 11/25.
  • We were able to restore a forum backup from 10/14.
  • We were able to reassociate Defense Council forum access with information from our payment processors and Steam.

What This Means For You:

  • If you created a Community account before 10/14, simply login! You will have to relink your Steam account and remake any changes to your account since then. If you created an account before 10/14 and are having trouble logging in, please reset your password.
  • If you created a Community account after 10/14 you will have to recreate it.
  • Anyone who recreates an account or logs in to the site for the next two weeks will automatically receive +500 forum posts to their account's forum post count. In the future, we will also be rewarding all pre-existing members and users who register over this time a code for an exclusive in-game title (help us create that here!)

How to Regain Access to the Defense Council:

  • Please use the email address you purchased to recreate your Community account. This will automatically reassociate access for most of you.
  • Relink your Steam Account to your profile. If your profile is set to public and DD2 is in your recently played games you will receive access.
  • If all else fails email support[at]trendyent.com with your account name, Steam ID, and purchase confirmation and we’ll get you relinked up right away! 

We’re terribly sorry for this inconvenience. Community is our life at Trendy and we find this loss of data unacceptable. We have been working closely with Duxter to discover why this happened and to ensure it never happens again. For those of you interested, I’ve included very detailed information of what happened below and the steps we have taken to ensure it never happens again:

Root Cause Analysis:

  • There was systematic filesystem level data corruption on the primary database server.
  • This scrambled data was replicated to the secondary database server and into offsite backups.
  • This data corruption was not detected until the system outage.

Future Prevention:

  • We’ve created multiple offsite backup locations to store forum data.
  • These data snapshots are now taken several times per day.
  • Full backups are retained indefinitely on different storage media.
  • Backups are tested for data integrity and verified through successful restores in a staging environment.

If you have any outstanding issues, please send an email to support[at]trendyent.com or send me a private message. We’ll help you as soon as possible. 

In the meantime, I’ll be working closely with all of you to help rebuild what was lost. If you lost a guide, suggestion, feedback thread or a sticky thread and do not have a local copy, please email josh.isom[at]trendyent[dot]com, and I will work with you to rewrite it. If you would like to help the community with the rebuilding process, reach out to those who lost something and give a helping hand. We’ve created a thread here for players to offer their support. 


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Sorry to hear that. I was hoping that you spent that time on some super bombastic upgrade and not server maintenance :(

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I am happy the website is back online. But sad you've had to deal with all this nonsense.

Well lesson learned, happy to see you guys put down more defenses and are now having backup data on multiple places, that should definitely help but hopefuly you'll never have to deal with this sort of thing again.

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[[26116,users]] quote:

Sorry to hear that. I was hoping that you spent that time on some super bombastic upgrade and not server maintenance :(

 We wish we were, too. We're really sorry about this. 

In response to Warmonger

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I'm glad to see that an approach was made and Prevent measures created, it's how they say it "some falls are there just so we can rise stronger!" LET'S GO DD2 COMMUNITY!

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[[34927,users]] quote:

Yay the website is back!


But it seems that the "dungeon defenders 1/E/2 activity feed" is broken. Some posts in the dd2 forum are in the dd1 or dde activity feed

 I'll let our web partner know. Thanks for the report!

In response to Nelly

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[[60464,users]] quote:

Do I have to hop onto DD2 for the website to identify me as a councilor again?

Uh, you could try that I guess?  If you've relinked your Steam account, you know your profile is set to public, DDII is in your 'recently played' list and your Defense Councilor status still isn't showing up, then contact support[at]trendyent.com, they'll get it sorted for you (don't forget to include your account name, steam ID and purchase confirmation).

In response to AsianManofSecrets

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[[60464,users]] quote:

Where do I find my purchase confirmation?

If you did indeed purchase your Defense Council position you would probably have received an email.  Try checking the email account you used when you bought your key for the purchase confirmation.

In response to AsianManofSecrets

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[[14142,users]] quote:

how do I restore my codes again?

 try it your self. all it does it requires thay type in your codes

there is no such option as restore

there is drop down menu 30$ and 70$ and next thing there are fields for all the products with empy fields and save/cancel buttons

that's it

In response to ZooF

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Many of us that have purchased this game this month cannot get past the loading screen.    when is that going be for corrected?

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[[64265,users]] quote:

Many of us that have purchased this game this month cannot get past the loading screen.    when is that going be for corrected?

 [[64265,users]]: Which loading screen can you not get past?

In response to Hbeacon

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Not sure what happen but i brought my $30 pack few days before and never received my codes or anything and my account was deleted off forums so im not sure what happens now... i have all my paypal receipts here to prove it 

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[[64343,users]] quote:

Not sure what happen but i brought my $30 pack few days before and never received my codes or anything and my account was deleted off forums so im not sure what happens now... i have all my paypal receipts here to prove it 

 email them as it says up there.. email trendy at Support[[63962,users]].com

In response to spliKt

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